Account Planner

Join usas​Account Planner

Function: ​​Customer Development

Campaign Lists & Files
• Ongoing updates of campaign lists and files
• Handling and updating the ACTPM file (assortment/SKU/display/Week)
• Maintaining KAM files
• Submitting requests to CDBS

Price Errors & Price Administration
• Handling and correction of price errors
• Adjusting incorrect discounts
• Code changes for T-code, EAN and MRDR code
• Updating and verifying campaign prices

Listing Windows and Sample orders
• Sending and updating IN/OUT forms for customers
• Coordinating samples for new products
• Handling photo samples for internal and external use

Supply Meetings (OST)
• Creating new cards for OST tasks
• Follow-up and status on active cards
• Reviewing and updating the RISK file

Customer Support
• Handling emails and phone calls
• Receiving, creating, and following up on orders
• Preparing and maintaining VI Sheets
• Support for campaigns and price errors
• Handling various ad hoc tasks

Sales Reps Support
• Handling emails and phone inquiries
• Updating sales tools required for Sales Reps
• Support KAM in daily cooperation with Sales Reps
• Handling orders and backorders

Sales Handbook
• Updating campaign slides
• Updating in/out lists and display lists
• Maintaining the spot market slide (COOP)
• Updating various marketing materials

VI Sheets
• Handling customer specific VI Sheets (including multiple workarounds – GS1)
• Updating assortment in ACTPM
• Updating assortment in price and limit files

Administrative & Commercial Support Tasks Month-End Closing
• Review and quality assurance of TMI files – with KAM
• Handling and responding to finance-related emails
• Submitting requests accruals to CDBS

• Strong commercial and analytical abilities: ability to analyze sales data, pricing files and campaign performance
• Excellent coordination and planning: skilled at managing multiple requestions and deadlines, with the ability to prioritize in a FMGC environment
• Systems and technology proficiency: experience user in SAP.
• Strong communication skills and stakeholder management: strong written and verbal communication and ability to translate complex information into clear and actionable updates
• Fluent in English – verbal as a written.
• Attention to detail and quality focus: high accuracy in updating lists, slides, order information and campaign files
• Problem solving skills and a proactive initiative: ability to troubleshoot issues and comfortable taking ownership of tasks and driving improvements and/or solutions
• Experience in previous Commercial Sales Support or Customer Service positions desired