Supply Chain Customer Service Operations Planner

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

As Supply Chain Customer Service Operations Planner, you will be the operational engine behind Unilever’s growth. You’ll manage end‑to‑end digital order operations, ensure best‑in‑class customer service and partner cross‑functionally to deliver outstanding service, efficiency, and growth.
This is a role for someone who thrives in fast‑paced environments, enjoys problem‑solving, and is passionate about elevating the online shopper experience.

What Will Your Main Responsibilities Be
1. Customer Service Operations
Act as the first point of contact for Customer Development, Supply Chain, and Logistics for all digital‑related operational queries.
Communicate proactively with customers regarding order status, shortages, and service issues to ensure a positive experience.
Monitor key service metrics and lead continuous improvement projects to enhance customer experience.
Support CPFR (Collaborative Planning, Forecasting & Replenishment) initiatives with key customers where applicable.
2. Digital Commerce Operations
Manage and run daily operational responsibilities for D-Commerce customers.
Handle online sales support including stock availability checks, order processing, service issue resolution, and monitoring order movement.
Drive promo execution and bundle management specific to digital channels across NALI
3. Cross‑Functional Collaboration
Work closely with Customer Development, Logistics, Supply Planning, and Digital teams to ensure seamless execution and operational efficiency.
Coordinate with Customer Service teams for stock allocation, scheduling, and ensuring orders are delivered in full and on time.
Support SKU innovation networks and digital‑exclusive launches, ensuring readiness across supply and customer channels.
4. Performance Management & Reporting
Maintain operational files and dashboards related to service levels, inventory, order fulfillment, bundling, and customer operations.
Identify service or operational gaps and align corrective actions with key stakeholders.
Conduct root‑cause analysis for service losses and lead improvement actions in alignment with regional/customer excellence teams.

WHAT YOU WILL NEED TO SUCCEED
Experience & Qualifications

• 2-4 years of experience within supply chain/operations/planning.
• Engineering bachelor is a must.
• SAP basic appreciation is a must.
• strong communication skills that help you build trust with internal teams and customers.
• Power BI experience is a plus.
• Programming experience is a plus.
• Are highly organized, detail‑oriented, and proactive.
• Bring strong communication skills that help you build trust with internal teams and customers.
• Thrive in fast‑paced, digitally evolving environments.
• Enjoy solving problems, improving processes, and collaborating across multiple functions.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.