Ecommerce Key Account Manager

ABOUT THE ROLE:

As consumer shoppingbehaviorsrapidly evolve, the integration of online and in-store experiences is more critical than ever. The Key Account Manager is a key driver indeliveringstrong,consistentand competitive category growth in assigned platforms viacultivatingcustomerpartnership,havingadeep understanding of platform growthleversand executing with excellence.

WHO YOU ARE:

You are a strategic thinker who asks smart questions and builds strong partnerships to grow the business. You are agile and adaptable, thriving in changing environments and ambiguity. You are Results-driven, focused on delivering measurable impact. And you are a collaborative leader who achieves results through teamwork with retail partners and cross-functional teams.

JOB PURPOSE:

You will drive the execution and optimization of omnichannel strategies,leveragingdata and insights to enhance product visibility and shopper engagement online.You’lldevelop best-in-class partnerships with Target’s Digital Team and internal stakeholders to achieve joint businessobjectivesand exponential digital growth.

KEY RESPONSIBILITIES:

• Sustainable Customer Growth – The KAMis responsible fortop-line growth for the eCommerce accounts by activating the levers of portfolio, efficient fulfilment, financial hygiene, and customer experience

• Execution Rigourand Operations– The KAM will need to build processes to drive efficiency in execution on the platform in terms of online availability, pricing,assets,landingPerfect Store Online Principles in their assigned platform, and OTIFPerfect Launch of Innovations

• Negotiations – The KAM must have the ability to negotiate both strategically and tactically in an agile fast paced channelto deliver maximum value vs investments in the platform

• Customer Relationship -As the face of the organization, the KAM mustdemonstrateexceptionalinterpersonalskills to build long lasting strategic relationships with the customer

• Unlocking Capabilities – As a data rich, future fit channel, the KAM is always expected todemonstratethe curiosity and drive to build capabilities to solve business problems.

• Pricing, Budget Management and Full Billing Cycle – The KAMis responsible forensuring we land the right pricing online, keeping spend withinallocatedbudgets and that we areprocessing rebatepayments on time.

• You will work closely and crossfunctionally withinternal teams – Customer Strategy & Planning, Supply Chain/Logistics,O2C (Payments),Marketing—and External Teams –mainlyCustomer/Platforms, E-Distributor

WHAT YOU NEED TO SUCCEED:

The right candidate will be able todemonstratea range of capabilities and attributes including, but not limited to:

• Minimum 3 to 5 years experience inKey Account Management in E-Commerce Platform.

• Experience with major retailers/marketplaces and executing Joint Business Plans (JBP)

• Exceptional Communication: Superior verbal and written communication skills

• Ownership Mindset: You ask challenging ‘why’ questions and take full accountability for successes and failures.

• Tenacity & Urgency: You make things happen quickly and motivate others to be nimble and agilewith meticulous attention to detail.

• Resilience: You thrive on challenges and confidently navigate ambiguity.

• Growth Mindset: You never settle for “good enough” and alwaysseektooptimizeand evolve.