D-Com and Customer Service Excellence Assistant Manager

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region.

What Will Your Main Responsibilities Be
Service level Part
• Monitor service level KPIs, mainly DR and CCFOT, for both our Modern trade and General trade customers.
• Analyze service level loss tree and align & lead needed actions with our stakeholders.
• Lead service level enhancement projects (implementation/alignment/project planning).
• Communicate service level results to key stakeholders on weekly basis.
• Working closely with the regional excellence team setting the road map of Mashreq Customer service.
• Lead monthly communication to both local & regional team.

Field Part
• Lead #1 supplier of choice program across both the SC & CD functions under Unilever’s Customer Facing agenda
• Lead customer visits to make sure we are aligning the results with our key stakeholders.
• Partner with internal and external stakeholders to drive mutual service level enhancement agreements.
• Work on CPFR program (Collaborative Planning, Forecasting and Replenishment) implementation with
key customers.

Cost To Serve
• Perform business complexity analysis to influence key processes and structure enhancement projects.
• Align, facilitate, and monitor customer service department saving projects.
• Update Customer Segmentation portfolio to enhance Unilever service level.

What You Need To Succeed

Experiences & Qualifications:
• Bachelor’s degree in engineering is required.
• 4+ years of experience is required.
• Process excellence and transformation experience
• Other Supply Chain experience in Factories, Logistics or Distribution
• Track record of leveraging big customer relationships
• Experience in demand, and business planning
• Commercial acumen
• Relevant degree
• Analytical Thinking

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.