Customer Manager: Health and Beauty

MAIN JOB PURPOSE:

Responsible for leading and growing strategic partnerships with key customers within Health & Beauty Channel. This role drives business development, joint business planning, sales growth, and profitability through category management, shopper insights, and execution excellence.

JOB SUMMARY:

• Take full ownership of assigned categories with strong accountability and a growth-driven mindset.
• Lead Joint Business Planning (JBP) with customers to deliver sales targets with concrete business plans, promotional activities and tailored channel strategy to achieve sales targets and enhance in-store experience.
• Build strong, long-term relationships with customers across functions to drive category growth.
• Identify and analyze growth opportunities through category, shoppers and market insights.
• Lead assigned projects and empowered team members to reach objectives while contributing as an effective team player.
• Manage trade spending and promotional investments, ensuring efficiency and return on investment.
• Monitor performance vs. KPIs, providing corrective action plans where needed.
• Conduct in-depth sales and category performance analysis, evaluate promotion effectiveness, and recommend improvement plans to close gaps.
• Collaborate closely with internal stakeholders such as Marketing, Trade Marketing, Supply Chain, and Demand Planning to deliver seamless business execution

QUALIFICATIONS:

• At least 3-8 years of experience in Key Account or Modern Trade channel management (FMCG exposure is a plus).
• Bachelor’s Degree.
• Strong negotiation, influencing skills and problem-solving abilities.
• Excellence stake-holder management and relationship-building capabilities.
• Analytical, data-drive mindset with strong financial acumen.
• Highly operational with high attention to details.
• Ability to work cross-functionally and manage complex projects under pressure.
• Proficiency in Excel, PowerPoint.
• Good command of English (written and spoken).

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.