Customer Support Manager - Watsons Skin Cleansing & Deo

Company: Unilever Thailand
Job Title: Customer Support Manager – Watsons Personal Care
Work Location: Unilever Bangkok Office
Line Manager: Personal Care Modern Trade Lead

Responsibilities:

• Key Account: Watsons & Responsible Categories: Skin Cleansing (Lux, Dove, Vaseline) and Deodorant (Rexona, AXE, Dove, Vaseline)
• Take full ownership of assigned categories with strong accountability and a growth-driven mindset.
• Develop and implement joint business plans and promotion activities with customers and cross-functional teams to achieve sales targets and enhance in-store execution.
• Lead assigned projects and empowered team members to reach objectives while contributing as an effective team player.
• Build and manage strong customer relationships, ensuring long-term collaborative growth.
• Initiate and oversee key projects from proposal to execution, including performance tracking, evaluation, and identifying opportunities to scale.
• Manage trade spending and promotional investments, ensuring efficiency and return on investment.
• Identify and analyze market opportunities, including competitor benchmarking and shopper insights, to drive category growth.
• Conduct in-depth sales and category performance analysis, evaluate promotion effectiveness, and recommend improvement plans to close gaps.
• Collaborate closely with internal stakeholders such as Marketing, Trade Marketing, Supply Chain, and Demand Planning to deliver seamless business execution.

Required Qualifications:

• At least 3-5 years of experience in Key Account or Modern Trade channel management (FMCG exposure is a plus).
• Bachelor’s Degree.
• Strong negotiation, influencing skills and problem-solving abilities.
• Excellence stake-holder management and relationship-building capabilities.
• Analytical, data-drive mindset with strong financial acumen.
• Highly operational with high attention to details.
• Ability to work cross-functionally and manage complex projects under pressure.
• Proficiency in Excel, PowerPoint.
• Good command of English (written and spoken).

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.