Fulfilment Operations and S2P transformation Director

Role Title: Fulfilment Operations and S2P transformation Director

Location: Bangalore

JOB PURPOSE

Supplier Operations is a function within Unilever’s Global Business Services (GBS) organization, closely integrated with the Procurement function. It oversees end-to-end supplier engagement processes – from contracting through payment and supplier data management – to ensure efficient, compliant operations worldwide. The scope of Supplier Operations includes Contract-to-Pay activities, Vendor Master Data management, Non-Strategic Spend Sourcing including fulfilment, Accounts Payable services, Travel & Expenses and, Material Price Forecasting processes. By consolidating these areas under one umbrella, Supplier Operations ensures seamless supplier onboarding, accurate transaction processing, and timely payments across all regions. It plays a key role in bridging Procurement strategy with flawless operational execution.

The Supplier Operations Vision is to become a Best-in-Class solutions organization recognized both externally and internally. Within this context, it requires balancing sometime contradicting priorities around cost and experience. Discipline and compliance become critical and need very capable leaders at the helm who can steer and balance both challenge and support to the procurement and business organization.  

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

The Director of S2P Transformation & Supplier Operations will lead the end-to-end SourcetoPay (S2P) transformation agenda, driving strategic change, operational excellence, and value delivery across procurement and supplier management processes. This role will shape the future of S2P capabilities, oversee supplier operations, and unlock new opportunities through insights, forecasting, and continuous improvement.

S2P Transformation:

• Lead the global S2P transformation strategy, covering process redesign, digital enablement, automation, and governance.
• Partner with GDT, Finance, Procurement, and Business leaders to streamline workflows and drive adoption of new tools and ways of working.
• Build a transformation roadmap with clear milestones, KPIs, and changemanagement plans to ensure smooth implementation and measurable impact.
• Identify and deploy best in class technologies to enhance user experience, compliance, and process efficiency.

Supplier Operations Management

• Provide strategic and operational leadership for Supplier Operations, including onboarding, data management, risk controls, performance oversight, and compliance.
• Strengthen supplier engagement frameworks to ensure reliability, quality, and risk mitigation.
• Drive standardization and global consistency across supplier processes and operating models.

Value Recovery & Optimization

• Own the value recovery agenda across S2P (e.g., duplicate payments, credit recovery, contract leakage, pricing discrepancies).
• Establish mechanisms to track, recover, and report value opportunities, ensuring transparent governance.
• Collaborate with Finance and Procurement to institutionalize preventive controls that minimize value leakage.

Business Insights & Forecasting

• Develop intelligence capabilities to forecast demand, spend patterns, supplier performance, and operational workload.
• Use data analytics to identify emerging opportunities, bottlenecks, and performance gaps.
• Build dashboards and reporting mechanisms that enable strategic decision making for stakeholders at global and regional levels.

Continuous Improvement & Governance

• Drive a culture of continuous improvement, embedding Lean, Six Sigma, and data driven practices.
• Define KPIs, SLAs, and performance governance models across S2P and supplier operations.
• Ensure compliance with regulatory, audit, and internal control requirements.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• 15+ years of experience in procurement, S2P transformation, supplier operations, or shared services leadership.
• Proven track record in leading large‑scale transformation programs across global, matrixed environments.
• Strong expertise in S2P processes, procurement technologies (e.g., Coupa, Ariba), automation, and analytics.
• Demonstrated ability to deliver measurable value and operational excellence.
• Exceptional stakeholder management, communication, and influencing skills.
• Experience working with forecasting, insights, and value‑recovery frameworks is highly preferred.

LEADERSHIP

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

“Our commitment to Equality, Diversity & Inclusion”

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."