People Operations Specialist - Onboarding

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, including preparing and facilitating the signing of offer letters, onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Workday Data Management:

• Offer Letter preparation/Pre-Hire:

  • Generate required business letters and contracts, post Talent Acquisition securing verbal offer from candidates

  • Facilitate offline steps (where applicable) such as background checks before moving candidate to hire

  • Support on queries from future employees at this stage

• Onboarding/Hire:

  • Set up Workday profiles for new hires from recruitment

  • Manage cancellations for declined offers or no-shows

  • Monitor progress during initial weeks/months to ensure smooth transition into roles

  • Support on completing joiner checklist steps

• Pay & Benefits Management:

  • Collaborate to maintain accurate compensation data into payroll systems for initial start dates

  • Support of enrolment of benefits, including coordination across journeys to ensure timely processing

  • Process HR-related purchase orders

Effective Systems Integration:

• Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers)

• Create and update local SOPs and work instructions

• Proactively flag technical issues and provide continuous improvement recommendations to relevant stakeholders to improve employee experience

Additional Responsibilities (Market-Specific, As Required):

• Generate reports, analytics, and audits for validation purposes

• Serve as a point of contact for projects and support on continuous improvement initiatives

EXPERIENCES & QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)

• Proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering

• Familiarity with HR processes and policies, ideally in multi-country or regional operations

• Proficiency in Workday and ServiceNow (or similar systems like SAP).

SKILLS

• Strong written communication skills, capable of delivering clear and concise real-time information

• Candidate-focused/front-facing skillset

• Excel proficiency and ability to handle high data volumes

• Excellent problem-solving skills and customer-centric mindset

• Demonstrated multitasking and prioritization skills in fast-paced environments

• Commitment to quality and adherence to SLAs

• Effective team collaboration across global hubs/locations

• Adaptability to new technologies and systems

BEHAVIORS

You are energized by delivering with excellence, taking personal ownership through building resilience and taking care of your own wellbeing. You are relentless on prioritization and focusing on what counts, making maximum performance impact in areas you touch. You are constantly staying three steps ahead on ways to do things differently, interpreting data, spotting issues and opportunities; whilst caring deeply about what Consumer and Customers need.

ABOUT UNILEVER

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.