PMO Lead – Global Business Services Customer Development (Sales) Transformation - Philippines

Role Title: PMO Lead – Global Business Services Customer Development (Sales) Transformation - Philippines

Function: Global Business Services (GBS)

Location: Philippines (Market-based)

Role Purpose

Unilever is on an ambitious journey to evolve Global Business Services (GBS) into a fully integrated, value-driven intelligence engine that delivers exceptional outcomes across our global Value Streams.

As the PMO Lead for CD GBS in the Philippines, you are the primary custodian of the KOA 2.0 Business Case execution within one of our most critical Hybrid markets. You will be responsible for the end-to-end delivery of the GBS roadmap, ensuring that "Process, Tech, People, and Agency Consolidation" initiatives in the approved business case moves from strategy to realized value, delivered OTIF, deploy best in class change management with operational intensity and execution excellence.

You will manage a multi-horizon roadmap to release capacity within the Customer Development organization and deploy the approved business case through deep process optimization, tech integration, and agency consolidation.

Key Responsibilities

1. Business Case & Value Realization (The "North Star")

• Execute the Approved BC: Drive the delivery of the annual savings through process automation, landing approved Tech and agency consolidation to release capacity to the CD teams.
  • Process: Own and Lead process changes in line with approved Business Case Taxonomy areas.
  • Technology: Partner with GD&T, GCH to deploy the approved Tech roadmap within UL and the Hub, ensuring local systems integrate seamlessly with global GBS platforms.
  • Agency Transformation: Lead the transition and consolidation of third-party agencies into a singular, high-performing GBS Hub, ensuring zero business disruption during the shift
• Capacity Release Tracking: Monitor and validate the capacity release for CD Managers, and work closely with the market CDLT to define how to reallocate the released capacity to drive growth

2. Project Management

• Create and maintain project plans, resource allocations, and budget estimates in line with the CD Hub plan and approved Business Case with clear milestones & risk mitigation in place
• Track and monitor roll-out and implementation ensuring delivery of the project on time and in full as per agreed scope, pivoting where necessary.
• Work collaboratively with internal multiple teams, 3rd party suppliers to ensure that they understand our project goals and deliver within quality, cost and schedule.
• Coordinate senior stakeholder updates and manage key project & team meetings including Steerco, core team meetings and actions, following through with owners to close actions

3. People & Change Management

• Stakeholder Engagement:
  • Act as the bridge between GBS Global CD Lead and local CDVP/Country Leads to ensure the benefits of hub integration are clearly communicated.
  • Support both internal and external stakeholder engagements, ensuring communications internally within the project and externally to stakeholders are clear and precise
• People & Change Management: Design and execute a robust change management plan to upskill local teams and transition mindsets from "traditional" to "GBS-integrated" ways of working.

• Playbook Development: Drive ongoing refinement of roll-out playbook by working with the content leads and document all local implementation learnings into a "CD Hub Playbook" for future global rollouts.

Candidate Profile: Experience & Skills

Experience

• Strong experience in Project Management including experience in managing risks, interdependencies, critical path and addressing issues 
• 4–6+ years in Customer Development, with a proven track record of delivering complex change projects in the market
• High Degree of Stakeholder Management and Strong Influencing skills with excellent communication style as this role will interact with senior leaders & diverse stakeholders
• Process Knowledge: Good understanding of CD/Sales/Commercial processes is an added advantage

Skills

• A can do and hands on, highly collaborative mentality.
• Ability to question and challenge assumptions collaboratively with intent to drive team into solutions
• Strong organisational skills, including the ability to manage multiple overlapping priorities to meet key deadlines, whilst ensuring high quality output 
• Strong analytical skills  
• Strong leadership skills  
• To be self-motivated and skilled in managing complex situations 
• To thrive under tight timings and be comfortable with ambiguity 
• Be fluent in English and local language to operate in a global context 
• Team player, able to work across all levels and functions, delivering through others
• Passion for learning and a commitment to deepening understanding of
• A pro-active creative problem solver with a passion for projects will be the ideal fit

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.