MY Supply Planning, CS & SG NPD COE Asst Manager - UI

JOB TITLE: Malaysia Supply Planning, CS & SG NPD COE Asst Manager - UI

LOCATION: MALAYSIA

ABOUT UNILEVER INTERNATIONAL

Unilever International (UI) serves emerging and fast-growing regions, targeting overlooked markets and consumers. Operating globally, UI specializes in third-party distributors and consolidators, driving growth in dynamic markets.

MAIN PURPOSE OF THE ROLE

Lead End-to-End Supply Planning, Customer Service function for Malaysia & Anchor as NPD COE (Type 1 & Type 2 Projects) for SG market of USPL.

This role involves:

• MY Seeding Customer Service

• Daily Operational Planning of MY Sourcing Units for UI

• Leading as NPD COE for Type 1 & Type 2 Projects of SG market

KEY RESPONSIBILITIES

Customer Service

• One Point Contact for all Singapore Seeding Customers.

• Daily Orders Review, Orders Validation & Ageing Orders monitoring with highest priority to Supply.

• Daily Supply Plan & Gaps Review for month numbers projection.

• Weekly or Scheduled Customer Engagements to ensure all KPI’s of Customers, UI are discussed & signed off.

• Responsible for delivery of CS KPI's such as High DR’s, Minimal CRM Losses.

• NPS Drive to get 100% Customers participation & Critical Customers feedback review periodically, along with mitigation plan to ensure highest satisfaction level.

• Leading Order to Invoice Agility

• Ensure Documents are received to Customers on time & DOTIF is achieved as per business requirement.

• Ensure all the Back-end Operations of Customers Orders, Supply are effectively managed without any issues.

• All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately.

Operational Supply Planning

• Coordinate with SU’s & review open orders vs supply plan.

• Work with back-end CG team and ensure to get supply plan is timely updated in SP tool, thereby in Sales force.

• Ensure Losses are properly tagged weekly, Analysed and requisite actions are taken to ensure maximum supplies

• Aged orders are properly monitored on periodic basis for supplies.

• Identify short-term capacity issues, Supply risk & proposing mitigation plans

• Review KPIs with sourcing units (service level, compliance, loss reasons)

• Support S&OP cycle by feeding supply plans and risks to demand planner

• Monitor and lead offshore supply planning operations

NPD COE (Type 1 & 2 Projects) for SG Market

• Manage end-to-end Type 1 and Type 2 NPD projects for all BGs of SG market

• Anchor Type 1 & 2 Projects with business stake holders & cross functional teams

• Monitor timely completion of tasks including code creation, extensions, customer master related set up & other project related activities.

• Keep a track of product registrations in the market & documents collection.

• Reviewing & actively tracking all type1 & 2 projects periodically.

• Keep a track on KPI’s (Innovation KPI’s of iTO, OTIF)

• Prepare regular reports for senior management, highlighting key achievements, challenges encountered and potential areas for improvement

Critical SOL (Standards of Leadership) Behaviours

• Care Deeply: You care deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development and our impact on the planet. You care about our performance, to a point where it hurts when you don’t win. You apply fairness and transparency in what it takes to succeed, and you hold positive tensions for bigger outcomes.

• Stay Three Steps ahead:  You think boldly and creatively to make breakthroughs in performance. You are always curious and confident ─ anticipating and staying ahead of consumer needs and external trends to beat the competition, leading, shaping and disrupting the market

• Deliver with Excellence: You deliver everything you do with excellence and pace.  You take personal ownership and hold each other to account. You take pride in execution, developing breakthrough solutions.

• Focus on what counts: You ruthlessly prioritise what really matters, allowing us to do better on fewer things. You set clear and stretching goals and recognise maximum performance impact. You challenge and debate on the right choices in order to deliver fewer, better things.

Professional Skill:

• ESSENTIAL: Bachelor’s degree in engineering or supply chain.

• Experience Required: 4 to 5 yrs experience in Supply Chain out of which at least 3 yrs in supply planning

• Strong analytical skills and Strong Interpersonal skills

• Ability to work in fast paced environment and managing multiple stakeholders.

• Pro- active communication and ability to manage customer interactions

• Has a customer centric mindset with high influential skills to drive change and process improvement

• Ability to organize, structure and manage business partners in fast growing business

ARE YOU INTERESTED?

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.