Customer Service Officer

Job Title: Customer Service Officer

Function: Customer Development – Sales

Work Level: 1A

Work Location: Mumbai

Company Overview                                                                            

Why we exist?  

We believe life tastes better with Ice Cream. We exist to bring the power of ice cream to more people, in more places, in new and unexpected ways. As our founder Mr Wall's already said in 1922, ‘By taking pleasure seriously”. We truly embody this and are creating the world’s largest IC company to accelerate these extraordinary ice cream experiences for more people around the globe.

About the company: Unilever, world’s 3rd largest CPG company with revenues of $60mn, has announced the spinoff of its Ice cream business group and form an independent company.  Ice cream as a business system has very different character & a distinct business system when compared to other Unilever categories as it requires a dedicated cold chain GTM, it’s an impulse category and needs larger distributive and multichannel OOH footprint, needs agility to manage seasonality and rigour in front end execution.

This bold move leads the creation of an iconic pure play ice cream company “MAGNUM IC Company” which operates in 85 countries with a revenue of $9.5bn globally, the global business is headquartered in Amsterdam. Magnum IC company houses world’s most iconic brands like Magnum / Ben & Jerry, Cornetto, Breyers , Walls and Grom. This separation gives us boost to accelerate fast in the highly attractive $1 trillion snacking and refreshment industry, growing consistently globally.

Magnum IC Company in India: In India, Kwality Wall’s (brand of Hindustan Unilever) is a large IC business with national presence. The HUL board has approved the demerger of Kwality Walls India business as a separate listed entity. Hence KWIL will be 100% part of the Magnum IC company with its India head office in Mumbai.

The Role: Customer Service Officer

Description of the Role

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

• Minimum 2 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyse how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

Experience and skills required:

• Required a Minimum Fulltime Graduation
• Minimum 2 to 4 years of Experience in Channel Sales.
• Excellent in ROI Calculations C RS Distribution Management
• Should be well-versed with RS appointment C Sales Planning
• Conducting promotional activities C execution
• Decent Communication in English and Local language is desired

Watch out:

You are not applying to HUL. KWIL has already demerged from HUL, and we are in process of listing our share independently. However, our heritage / culture and focus on grooming business leaders of tomorrow continues to be same as 70% of our leaders come from HUL / Unilever.

This role described above is not for the faint hearted; it’s for the crazy ones who are dreamers & doers. This role will test your analytical & influencing skills. The role is great for people who are entrepreneurial - they aspire to make bold moves, dream to be commercial head in future and aspire to be leaders in consumer industries. The role is high on analytics, requires person to be energized with data and working with channels and brands. This role is positioned in a stable multinational with great benefits and loaded with excitement and thrill of a start-up!                                                

 Are you up for this exciting challenge?

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