Customer Experience Cash & Collect Assistant Manager

Job Title: Customer Experience Cash & Collect Assistant Manager
Location: Bonifacio Corporate Center, Taguig (Hybrid)

Job Description:

• Monitor and manage the AR portfolio to ensure timely collections and minimize past-due balances.

• Conduct regular follow-ups with customers via email, phone, or customer portals.

• Review and maintain accurate customer account information.

• Ensure accurate and timely posting of customer payments.

• Track daily cash collections and support forecasting activities.

• Identify high-risk accounts and implement mitigation and escalation measures.

• Support periodic credit reviews and audits.

• Collaborate with CD Team, CX, Finance, GCH and other teams to resolve issues promptly.

• Participate in the development and implementation of process enhancements for collections, and customer claims management.

• Oversee and manage 3P partners performing collections, cash application, or AR support activities.

Qualifications

• Minimum of 3 to 5 years of experience in Finance and Accounting, with a strong focus on Accounts Receivable

• Prior experience in FMCG industry preferred; open to candidates from banking or other agile work environments

• Prior experience partnering with Customer Development (CD) and Supply Chain Finance teams

• Ability to adapt quickly in dynamic, fast-paced settings

• Strong analytical and organizational skills

• Excellent verbal and written ability, with strong interpersonal effectiveness

• Must be available to start between April and May

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.