Asst. Infrastructure Service Manager

Job Posting Title:Asst. Infrastructure Service Manager

Location: UniOps Bangalore,

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. 

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about service management, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

The infrastructure landscape manager is a critical role with high responsibility. His/her primary objective is to ensure resilience and business continuity and keep up the system’s performance as per business standards. Also, person will be responsible to patch/upgrade systems to latest versions, so the environments are current in terms of supportability. 

• KEC – Support the Infra Services Manager to ensure that the systems are kept in the latest versions, based on the baseline provided by engineering team. This requires meticulous planning and coordination with various teams and alignment with various key stakeholders. Work closely with ITM team to ensure that changes are planned and scheduled in respective windows and approvals are obtained well in advance. Plan multiple technical changes along with other scheduled changes to ensure that all the changes are fitted into the change window, executed and tested and released to users on time. 

• Cloud Finance Management –  

• Conduct financial analysis to identify trends, anomalies, and opportunities for cost optimization. 

•  Provide cost analysis to budget holders to assist with annual budget setting. 

•  Assist with cloud usage and/or financial reporting. 

• Monitor and analyze key performance indicators (KPIs) to track financial performance. 

• Build and maintain financial dashboards and reports for management and team members. 

• Collaborate with team members to identify and implement operational

• Improvements to enhance financial efficiency. 

• Technical know-how – individual should have an appetite to upgrade self in technology space. Cloud Infrastructure knowledge is a must to have to perform this role and you should update your skills on a day to basis to adapt the changing technology around us.   

• Vendor Management – As part of day-to-day operations continuous involvement with vendor team is mandated. It is expected that person should be able to drive multiple initiatives with team along with the day-to-day operational activities. Some focus areas are incident management, change management and priority incident resolution.  

• Stake holder Management – Support the Infrastructure Services Manager to manage multiple flavours of systems and interact with resources in multiple geographies and regions. You will be aligned to service delivery managers of various regions and systems and need to ensure that you understand and manage business expectations along with them. 

Main Accountabilities:

Responsibility for System Performance KPIs 

• Ensure Infrastructure resilience KPIs and success criteria are established and followed for the landscape, relevant teams in innovation and services are coordinated accordingly. 

• Manage the Infrastructure KPI monitoring process and ensure KPI’s are measured correctly. 

• Work with all levels of contacts from cross functional teams for further enhancing the KPI’s and system resilience. 

• Liaise with various teams and vendor partners to ensure resilience of environments. Work closely with other landscape performance managers to share learnings and ideas. 

• Work with external/internal partners to learn about tools and trends. Use these learnings to influence senior stakeholders.   

Vendor Partner Management 

• Plan & execute Infrastructure services such as backup reports, Infrastructure performance reports for the managed landscape. 

• Setup periodic governance process with vendor partners and ensure that right tracking is in place. Review of incidents and outages occurred and ensuring proactive measures are in place to avoid recurrence of such incidents in the future.  

Housekeeping Activities 

• Regular checks on infrastructure utilization and plan for additional capacity if required. 

• Daily governance calls with various infrastructure team for optimum utilization of Infrastructure. 

• KEC planning 

System Improvement Plan 

• Working with Managed service Partner, Cloud Partner to work on improvement plans in the area of cloud for better performance at lower cost. 

Project Support and On boarding 

• On board new projects and technologies in to the BAU team with right OA processes. As a lead you should ensure that infra design is as per standards, monitoring templates are accurate, system performance is at acceptable levels by validating the KPI’s, SC/DR levels are defined as per standards and tested before handing over to BAU. This will be applicable for cloud movement with immediate effect. 

• Incident Management and Root cause analysis 

• Manage escalations from infrastructure angle. 

• Responsible for root cause analysis of performance incidents and system outages. 

Security 

• Ensure compliance to IT security baseline controls for infrastructure services. 

• Provide expertise, and responsible for all security related projects for America’s landscape. 

General 

• Close collaboration with other Innovation groups, Service Delivery, SME’s, AM etc. 

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

5 to 8 years’ experience in the area of infrastructure Management

Skills

Cloud exposure 

Cloud Certification

24X7 support environment and stake holder management.  Basic Appreciation of external Industry and Third Parties in Unilever 

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.