Customer Development Consultant

Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS

Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, and employs ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do. 

We at UFS have a bold and clear ambition and strategy in place for 2030 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about food, be the best solutions provider & enjoy the culinary side where you’ll need to recruit, manage, develop, and expand customer base while increasing number of SKUs per customer then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

•             Owns and manages all potential Customers’ sales targets and KPIs.

•             Manages, builds relationships, and serves own customers in HORECA Channel (Hotels, Restaurants & Caterings) To become a trusted advisor by providing a complete culinary solution based on a clear understanding of the customer’s business, macro environment, UFS products and UFS capabilities.

•             Provides win-win solutions for the above-mentioned customers and UFS, helps customers increase revenue and/or efficiency in their establishment and at the same time gain new product listings and increase existing volume usage of current SKU’s.

•             Takes calculated risks to win and keep customers (Hotels, Restaurant, Catering)

•             Demonstrate UFS SKUs with the required killer application to close the deal.

•             Make financial customer profitability-based decisions.

•             Implement promotions from Marketing in HORECA channel (Hotels, Restaurants & Caterings).

•             Use the CRM software (Salesforce) during your daily activities.

WHAT YOU NEED TO SUCCEED

• A genuine passion for Food service and the ability to connect with chefs, operators, and decision-makers on the HORECA channel.
• A growth mindset that thrives on challenges and turns insights into actionable opportunities.
• Resilience and agility to navigate a dynamic market and deliver consistent results.
• Entrepreneurial spirit to spot trends, innovate, and create value for operators and business.
• Confidence to influence stakeholders and negotiate partnerships that drive mutual success.
• Curiosity to learn, adapt and stay ahead of evolving consumer and industry demands.
• Integrity and professionalism that reflect Unilever’s values in every interaction.

Experiences & Qualifications

• Bachelor’s degree in business.
• Minimum 2 years of experience in Foodservice industry is a Must as outdoor sales in Riyadh.
• Strong understanding of Selling Skills to HORECA Customers.
• Fluent in Arabic (spoken).
• Fluent in English (written & spoken).
• Experience with Key customers like hotels cluster, Top QSR, Casual Dining resturants and Catering is a MUST.

Skills

• Proven ability to build and maintain strong relationships with customers.
• Excellent communication, negotiation, and presentation skills.
• Data-driven approach to problem-solving and decision-making.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to do outdoor sales in daily base by visiting 8-10 customers per day with an effective route plan.
• Culinary appreciation and the ability to cook food.
• Excellent command in Microsoft applications (Excel & PowerPoint)
• Good financial knowledge.
• Good knowledge in using CRM software (Salesforce).

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.