Key Account Manager

ABOUT UNILEVER FOOD SOLUTIONS (UFS)
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS

Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3 billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.

We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Unvoiced scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles. If you're dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!

JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you have passion in key accounts management within food service industry, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Daily Face to Face visits for active and new Key Accounts.
• Owns, manages and achieves all sales targets and KPIs (Turn Over, Customers base, Forecast, Win & Retain Funnel, Key Accounts Annual Business Plans…etc.)
• Grow Reach and Penetration (Grow Customers base and number of SKUs Per Customer)
• Manages, builds relationships, and serves existing/potential customers in Food Service Channel (Restaurants - Local & international Chains under QSR & FSR, Central Production Units, and Catering division)
• To become a trusted consultant by providing a complete culinary solution based on a clear understanding of customers’ business and needs.
• Takes calculated risks to win big with key accounts.
• To conduct Demonstration for UFS SKUs for customers using top applications.
• Ability to deal with data (analyze) to create your daily routine/activities in more systematic way as per Unilever’s requirement. i.e. CRM Software (Salesforce).
• Creation of new LTOs and innovations with our key customers in collaboration with our marketing and culinary teams.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• **4+ years of solid experience** in Key Accounts Management within the **food service industry / HORECA**, specifically in Saudi Arabia.
• Strong expertise in managing and nurturing relationships with high-value clients,
• Solid understanding of the Saudi food service market, including trends, challenges, and opportunities.
• Proven ability to develop and execute strategic annual plans to drive revenue growth and achieve business objectives.
• Excellent communication, negotiation, and presentation skills.
• A results-driven mindset with a focus on delivering exceptional customer satisfaction and growth.
• Proven ability to build and maintain strong relationships with customers across all stakeholders (Chef, Procurement, Operation…etc.).

Skills
• Business Acumen
• Customer Development
• Key Accounts Management
• Communication Skills
• Presentation Skills
• Negotiation Skills
• Selling Skills
• Basic Culinary Skills


Leadership
• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
o AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.