Assistant Business Operations Manager - UFS, MY

JOB TITLE: ASSISTANT BUSINESS OPERATIONS MANAGER - UFS, MY

LOCATION: KUALA LUMPUR, MALAYSIA

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

UFS MALAYSIA INTRODUCTION

Unilever Food Solutions (UFS) Malaysia is a leading provider of high-quality, innovative food products and services for the foodservice industry. We offer a comprehensive range of solutions tailored to meet the evolving needs of chefs, restaurant owners, and foodservice professionals across the country.

With a focus on creating great-tasting food, improving kitchen efficiency, and supporting sustainable practices, UFS Malaysia delivers a wide range of products, from sauces and condiments to soups and seasonings. Our offerings are designed to help food service businesses succeed by providing easy-to-use, reliable solutions that enhance both the culinary experience and operational performance.

Committed to fostering culinary creativity, promoting sustainability, and driving innovation, UFS Malaysia is proud to be a trusted partner for foodservice operators across Malaysia.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We seek a dynamic and results-oriented business excellence individual to lead our initiatives in operational efficiency and data analysis. The ideal candidate will have a strong background in detail – oriented to join our team. This person will be responsible for transforming data into actionable insights that drive business decisions, improve efficiency and support strategy initiatives. You will work collaboratively across departments to identify opportunities, implement solutions, and drive continuous improvement. If you fit the description, this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Monthly Tracking & Reporting Prepare and track monthly reports and activity dashboards, highlighting key call outs and actionable insights to improve performance metrics such as strike rate and conversion.
• Performance Analysis & Improvement Analyze sales, channel, and operational data to identify trends, gaps, and opportunities. Recommend actions to improve efficiency, productivity, and business outcomes.
• Channel Target Setting Support commercial teams in setting realistic and data driven channel targets, ensuring alignment with overall business objectives.
• Sales & Operations Planning (S&OP) Support Actively participate in the S&OP process, providing analytical input to guide decision making, balance supply and demand, and drive business growth.
• Continuous Improvement Collaborate with cross functional teams to streamline reporting processes, automate repetitive tasks, and enhance analytical capabilities.
• Demonstrates strong attention to detail and a high level of sensitivity to data accuracy.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor's degree in business administration, Engineering, Operations management or a related field.
• 3+ years of experience in business excellence, operations management, or a related field.
• Proven experience in process improvement methodologies (e.g., Lean, Six Sigma) is an advantage.
• Strong understanding of automation technologies and digital transformation strategies.
• Proficient in data analysis tools (e.g., Excel, Power BI, etc.) and statistical analysis with the ability to interpret data and propose / generate actionable insights


Skills

• Demonstrated ability to work independently and as part of a team in a fast-paced environment
• Excellent project management skills with a track record successful project delivery
• Strong team spirit, proactive approach to issues and opportunities.
• Good communication and interpersonal skills.


Leadership
• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong leadership skills with the ability to influence and motivate teams.
• High level of adaptability and willingness to embrace change.

Critical SOL (Standards of Leadership) Behaviors
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
o PERSONAL MASTERY: Sets high standards for themselves. Actively build own wellbeing and resilience.
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invest time inside and outside to understand the needs of consumers.
o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
o AGILITY: Explores the world around them, continually learning and developing their skills.

ARE YOU INTERESTED?

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.