Customer Management Supervisor - Unilever International

Job Title: Customer Management Supervisor - Unilever International

Location:Seoul, Korea

Job Responsibilities:

Innovation & MIK Product Development

• Led MIK (Made in Korea) innovation projects through collaboration with Korean OEM/ODM partners.
• Owned full-cycle MIK development including ideation, feasibility, formulation, packaging, qualification, costing, and commercialization.
• Acted as the commercial and innovation interface among R&D, RA/QA, Packaging, Sourcing, Planning, and local factories to ensure speed-to-market.
• Ensured full compliance with Korean regulatory and quality standards.
• Identified opportunities for Korea-originated innovations with scale-up potential across regions or global markets.
• Ensured alignment with category strategies, channel needs, and customer requirements.

Trade & eCommerce Campaign Management

• Planned and executed trade and digital commerce strategies to meet growth targets.
• Developed and optimized loyalty programs and joint campaigns with key retail partners.

Content Development & Activation

• Created compelling commercial selling stories and omnichannel content to drive conversion.
• Managed POS materials and coordinated operator engagement through events and digital channels.

Data Insights & Performance Optimization

• Analyzed digital commerce and omnichannel KPIs to drive investment efficiency.
• Identified market and shopper trends to uncover growth drivers and inform strategy.

Cross-Functional Collaboration

• Partnered closely with CS&P, CBD, Marketing, Finance, R&D, and Innovation teams.
• Led resolution of category issues and opportunities, aligning local execution with Business Group strategies.
• Represented trade marketing insights in innovation projects.

Project Management & Executional Excellence

• Tracked milestones, mitigated risks, and ensured timely project completion.
• Utilized project‑tracking tools to maintain stakeholder alignment.

Commercial & Strategic Acumen

• Integrated NPD into broader category and channel strategies.
• Evaluated consumer insights and market trends for effective product positioning.

Creative & Analytical Thinking

• Developed consumer‑centric propositions and claims.
• Applied critical thinking to navigate ambiguous or complex challenges.

Stakeholder Management & Communication

• Influenced internal and external partners through strong interpersonal and negotiation skills.
• Delivered clear, structured briefs and communicated commercial and technical requirements.

Experience Required & Qualifications

Essential:

• 5–7+ years in CS&P, trade marketing, and marketing roles within FMCG.
• Experience in customer, category, and brand management.
• Fluent in English.

Preferred:

• Experience in multinational companies.
• Strong financial and business acumen.
• Understanding of NRM (Net Revenue Management).
• Knowledge of the Korean retail landscape.
• Ability to integrate category insights into holistic brand & channel strategies.
• Strong results orientation and decision-making in ambiguity.
• Empowering leadership and accountability.
• Strategic agility and digital fluency.
• Strong internal and external networking capabilities.

Travel Requirements

• Occasional travel for trade visits within Korea; no regular international travel required.

Key Internal Contacts

• Head of CS&P
• CS&P Leader
• Customer Business Development
• Sales Head
• Category Leader
• Brand Leader
• Head of Marketing
• GTM-Finance
• RA/QA/Packaging/Planning/Sourcing Teams

External Contacts

• Agencies
• Third‑party Manufacturers