CDIT MANAGER

Unilever is currently hiring for a CD IT Manager

Function: Customer Development Excellence
Reports to: CD Excellence Manager
Location:  Kenya
Terms & Conditions: Full time, onsite

The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge.

Key Accountabilities
Master Data Management & Governance

• Own and oversee the creation, maintenance, and governance of Customer Development master data.

• Ensure master data accuracy, completeness, consistency, and compliance with company standards.

• Develop and maintain master data policies, procedures, and controls.

• Work closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems.

• Systems Support & Operations

• Lead the management of the Service Desk and Lever Edge Support Team.

• Ensure timely resolution of system incidents, user queries, and technical issues.

• Monitor system performance and implement corrective actions to minimize downtime.

• Serve as the primary escalation point for Customer Development systems-related issues.

IT Projects & Continuous Improvement

• Manage the deployment of new IT solutions, enhancements, and change requests.

• Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support.

• Drive continuous improvement initiatives to enhance system effectiveness and user experience.

• Support digital transformation projects within Customer Development.

Reporting & Analytics

• Develop, maintain, and automate business reporting templates and dashboards.

• Generate and distribute key LeverEdge reports, including:

• Perfect Store Reports

• EFOS Reports

• FCS Reports

• COTC Reports by FSR

• Outlet Detail Reports

• Provide insights and analysis to support business decision-making and performance improvement.

Stakeholder Management

• Act as the key liaison between Field Sales Teams and Head Office.

• Represent Customer Development in regional LeverEdge and systems governance meetings.

• Collaborate with internal and external stakeholders to improve business processes and technology solutions.

• Process Governance & Compliance

• Serve as the custodian of LeverEdge Standard Operating Procedures (SOPs) and business processes.

• Ensure adherence to IT governance, data management, and system control requirements.

• Act as the primary contact for LeverEdge and Customer Development systems audits.

• Implement corrective actions arising from audit findings.

Team Leadership

• Lead and manage the CD IT team, ensuring effective resource allocation and performance management.

• Build team capabilities through coaching, training, and development.

• Establish clear objectives and performance expectations for team members.

• Field Sales Payments Administration

• Oversee the accurate calculation and processing of field sales allowances and incentive payments, including:

• Lunch Allowance

• Car Running Allowance

• Sales Force Incentive (SFI)

• Distributor Sales Incentive (DSI)

• Ensure timely payment processing and compliance with established policies.

• Key Performance Indicators (KPIs)

• Master data accuracy and completeness.

• Service Desk SLA compliance.

• Systems uptime and availability.

• Timeliness and accuracy of business reports.

• Successful delivery of IT projects and enhancements.

• Audit compliance and closure of action items.

• User satisfaction with CD systems and support services.

• Accuracy and timeliness of field sales incentive and allowance payments.

Qualifications & Experience

• Bachelor's degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.

• 5+ years' experience in IT systems management, sales systems support, or master data management.

• Experience managing business applications and reporting platforms.

• Experience leading teams and managing stakeholders across functions.

• Experience with field sales automation systems (LeverEdge experience preferred).

Unilever Behaviors 

• Care Deeply: We care deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. We care about our performance, to a point where it hurts when we don’t win. 

• Focus on What Counts: We ruthlessly prioritise what truly matters, and so do fewer things brilliantly. We set clear goals & direction and recognise others for maximum impact. 

• Stay Three Steps Ahead: We think boldly and creatively to make breakthroughs in performance. We are always curious and confident - anticipating and staying ahead of consumer needs and external trends, to beat the competition. 

• Deliver with Excellence: We deliver excellence in what we do at pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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