Manager Customer Experience - Walmart Foods

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

This role is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever with a strategic advantage in supporting and accelerating growth.

JOB PURPOSE
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are leader, innovator, dot connector, collaborator & problem solver,
then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE
• Develop and implement logistics / supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities, and resulting measurements.
• Champion adherence to supply chain best practices.
• Collaboratively manage multiple links within the overall customer operations function to achieve excellence in customer service.
• Provide strong leadership and personal development to build a highly effective team, focusing on attracting, retaining, and developing individuals to deliver customer service excellence and consistency in customer alignment.
• Plan for succession and career development within the organization.
• Work closely with the Customer Operations Manager and third-party providers for key customers, driving growth through successful execution of service and key initiatives.
• Develop and maintain a strong link with Customer Development, collaborating and partnering with Customer Strategy & Planning teams to drive growth for both the customer and Unilever.
• Work closely with cross-functional partners to lead key customer initiatives.
• Represent Unilever at industry forums, customer supplier boards, and speaking engagements.
• Serve as a resident expert in external market trends within packing & technology, providing valuable insights back to Unilever.
• Lead strategic projects that drive value and growth for Unilever.

WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
• Bachelor’s degree in Operations / Logistics / Business / Engineering / SC Management
• MBA preferred
• 7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
• People Leadership / management experience is preferred
• Broad-based Supply Chain experience including direct customer interface is preferred.

Skills
• Problem Solving
• Data Driven Decision Making
• Collaboration
• Influencing & Negotiation
• Data Storytelling & Presenting
• Effective Communication
• Analytical Thinking
• Stakeholder Management
• Change Management
• Project Management
• People Leadership
Leadership
• You are an inclusive motivator of people. Your team executes with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors
o PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
o PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
o TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
o CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
o BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Pay: The pay range for this position is $103,000 to $154,400. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Long-Term Incentive (LTI): This position is LTI eligible. 

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance 

(including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. 

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

For more information on your federal rights, please seeKnow Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.