Global Process SME-Ops, Warehousing

Job Title: Global Process SME-Ops, Warehousing

Location: Kolkata RO/ Bangalore / Mumbai HO

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ABOUT GDT:

GDT is the global digital and technology engine of Unilever offering business services, technology, and enterprise solutions. GDT serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. 

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are passionate about business transformation, implementing changes with long-term impact at Unilever, and collaborating with cross-functional teams, then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

We are looking for a dynamic and detail-oriented Global Process SME-Ops, Warehousing, who is responsible for driving standardization, optimization, and continuous improvement of warehousing and global trade processes across regions. This role ensures process governance, aligns with global and regional stakeholders, and supports digital transformation initiatives including system implementations (e.g., WMS, GTS, ERP).  The role ensures that the future-state process design adopts the principles (simplification, standardization, harmonization), reflects business needs, complies with global and local regulatory requirements, and leverages ERP capabilities efficiently. The Process Lead partners closely with the GPO, Process SMEs, Product Domains, implementation partners, and key business stakeholders to ensure successful solution delivery and adoption.

Key Responsibilities:

• Process Design & Standardization

  • Lead the definition of a global harmonized process

  • Propose process designs on behalf of the GPO

  • Identify and drive standardization and simplification opportunities across segments and markets

  • Support the Technical KDDs, including technical choices

  • Support MDM (Master Data Management) process from a domain perspective (where applicable)

  • Ensure process designs reflect leading practices, are Agentic ready and enable control, efficiency, and scalability.

  • Support the design of AI capabilities and data model definition required to enable the implementation of automation, agentic users and other AI solutions in the process area

• Requirements Gathering & Fit-Gap Analysis

  • Support assessments between global templated vs local requirements and maximize out of the box adoption

  • Translate business needs into system requirements and process changes, whilst securing minimal customizations

• Solution Delivery Support

  • Review testing scenarios and support defect resolution.

  • Review cutover and deployment plan

  • Support data conversion, cutover, and go-live activities and hypercare related to the process domain

• Controls & Compliance

  • Partner with Risks & Control team to embed risk mitigation into process design

• Stakeholder Management

  • Serve as the single point of contact for the process area, bridging business and technical stakeholders.

  • Facilitate decision-making and issue resolution within the process domain

  • Communicate effectively with regional and functional teams to gain alignment and buy-in

• Change Management & Training

  • Provide input to training materials

  • Support change impact analysis and contribute to communication planning

  • Act as a change champion for the new ways of working in the Order Managmef function

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Minimum of 3~5 years of experience in warehousing, logistics operations role.

• Proven track record of successfully leading transformation projects and handling process change at big scale is preferred 

• Strong understanding of warehouse operations, global trade regulations, and related systems (WMS, GTS, ERP such as SAP).

• Proficiency in Excel, SQL, or BI tools for reporting and analytics

Skills

• Excellent communication and stakeholder management skills

• Strong analytical and problem-solving abilities

• Ability to lead and inspire a team in a dynamic environment

Leadership

• You are now a Leader of Change. People look to you to provide safety in a storm, and you also appropriately challenge yourself to get even better results. You role model resilience and care. You navigate these uncertain times by flexing plans and your leadership style, always with authenticity.

• You are still responsible for delivering to the highest standards. You must be resilient so you can lead others to deliver with passion through uncertainty and create opportunities through the core and beyond. You must be able to flex your style and your plans to guide others through difficult times.

Our commitment to Equality, Diversity & Inclusion 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.