HR Business Partner - TH Customer Development

Main Purpose of the Role

Partner with the Customer Development (CD) Leadership Team to translate commercial priorities into people, organisation and culture plans. Enable a high‑performance environment by strengthening capability, leadership effectiveness, organisation design and ways of working. Deliver HR interventions that directly accelerate Customer Development’s business outcomes.

Key Accountabilities

1. Strategic People Partnering

• Partner with CD Leadership to shape and execute the people & organisation agenda aligned with business priorities.

• Use data-driven insights to diagnose organisation and capability gaps and recommend interventions.

• Provide strategic guidance on workforce planning, capability needs and future-fit organisation design.

2. Talent, Capability & Leadership Development

• Lead the full talent cycle for CD: talent reviews, succession planning, career pathways and movement.

• Partner with Expertise Teams to build commercial capabilities (e-commerce, digital selling, CD fundamentals, strategic customer partnership).

• Coach CD leaders to strengthen people leadership, team effectiveness and inclusive behaviours.

3. Organisation & Change Effectiveness

• Drive organization design changes, ways-of-working upgrades and team structure improvements.

• Lead cultural and transformation initiatives to build high-performance and collaboration across channels.

• Use analytics, pulse insights and performance indicators to measure impact and adjust interventions.

4. HR Operations & Governance

• Partner with the People Experience team to ensure smooth, accurate and timely HR operational delivery.

• Monitor service quality, escalate issues when required, and drive continuous improvement.

• Manage CD HR budget with full compliance to financial governance.

Candidate Qualifications

• Bachelor’s degree with strong experience in HR Business Partnering or HR functional roles.

• Deep working knowledge of core HR processes, talent management, and organisation development.

• Demonstrated experience in supporting change, partnering senior stakeholders and navigating matrix structures.

• Strong analytical skills and ability to use data for decision-making.

• Solid understanding of local labour legislation (for direction-setting; ER/IR escalation managed by dedicated ER/IR Manager).

• Exposure to Customer Development / Sales / Marketing environments.

• Experience collaborating with Capability/Expertise teams and People Experience teams.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.