Exports Customer Experience Senior Assistant Manager

Job Title: Exports Customer Experience Senior Assistant Manager
Business Function: Supply Chain
Business Unit: Personal Care
Fixed Term: 6-8 Months

Main Job Purpose
The Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.

Responsibilities

• Oversee the achievement of Exports Customer Service KPIs (ICDOT).

• Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets.

• Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets.

• Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business planning process.

• Consolidate Export market demand and analyze demand movements.

• Drive digitization initiatives on Export demand collation (RPA, Kinaxis).

• Ensure compliance with CO procedures and policies (Service Level Agreements, Working Capital, Sourcing Capabilities, etc.) in associated countries.

• Support the S&OP process by driving a structured Regional Demand and Supply Reconciliation process.

Key Requirements

• 3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas.

• Working knowledge of supply chain management principles.

• Demonstrated analytical and conceptual problem-solving abilities.

• Excellent oral and written communication skills, including presentation skills.

• Ability to manage multiple projects and work through ambiguity.

• Strong communication skills with the ability to deliver complex information to a variety of audiences effectively.

• Proficiency in Microsoft Excel.

• Good working knowledge of SAP and Kinaxis is an asset.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.