Customer-Category Demand & Fulfillment

JOB OVERVIEW

Customer-Facing Supply Chain (CSC) team are the SC ambassadors working with customers in demand capture / demand fulfillment and SC solutions, for a purpose of maximizing product availability in the market, optimizing cost-to-serve and bringing excellent customer experience, to contribute to profitable business growth.

In CSC team, Customer-Category Demand & Fulfillment works as a Customer & Category champion, coordinating with external at customer level & internal teams at category level for demand capture, supply coordination, service improvement

RESPONSIBILITIES
1. Demand Insight
• Acquire U Activity (from CCBT, UAM, DSR…) & other information impacting
demand sensing creation (TVC, customers & competitor activities, market trend,
etc.…)
• Join forecast with customers to get customer’s insight, committed volumes & other information: customer Investment, on/off post… for demand sensing adjustment.
• Acquire MT’s NSO plan or DT’s liquidation/substitution for FC adjustment
• Weekly analyze sales pattern & interview customers to understand market & customer factors impacting to demands
2. Demand Sensing
• Generate & Sense check Demand Sensing
• Detect insight/factor impact to demands
• Update feature to improve Demand Sensing
• Negotiate & align with Customer & CD (CCD/KA) demand sensing result
• Evaluate DS performance (FA/FB) to improve DS FA
3. Demand & Supply Reconciliation
• Analyze FC vs Demand sensing & review E2E stock to fulfill customer demand
• Negotiate & align with CD (CSP/KA) for demand adjustment
• Manage customer stock week cover based on demand adjusted
• Work with MSO/Supply Planning to drive supply responsiveness (adjust production plan, DRP plan,…)
• Negotiate with customers for substitute solutions & manage their expectation. Re-allocate stock among customers based on customer’s characteristic & business requirements.
4. Service Level Analysis
• Analyze Service Level performance by customers, by CAT daily/weekly deep dive root causes
5. Action plan & Stakeholder Management
• Propose or ask stakeholders for solutions to improve Service Level
• Drive stakeholders

REQUIREMENTS
1. Soft Skills
• Proactive and ownership
• Customer oriented mindset
• Data analytics & logical thinking (>20 points CSC test)
• Great interpersonal skills & negotiation
• Problem-solving skill
• Thorough & pay attention to details
• Passionate about relationship building
2. Professional Skills
• Deep knowledge of category, service levels, customer experience
• Solid knowledge on demand planning & forecasting
• Background on supply planning, logistics & RTM is a plus
• Understanding of E2E SC framework as well as O2C, contractual term and sales.
• Advanced excel, basic power BI
3. Education Level & Experience
• BA degree
• 2-3 year’s experience in working with big partners in Supply Chain (FMCG is preferred).
• Master in English

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.