Customer Assistant Homecare WW

Who are we?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Job Purpose

Externally facing, the role needs to support the customer manager to help delivering the P&L for their category, including turnover, profitability, trade spend, and market share delivery, while helping build, negotiate, and execute the commercial joint business plan with the customer.

Key Responsibilities

Responsible for supporting various aspects of customer and category management to drive business success.

• Supports the delivery of Turnover, Customer Profitability, Market Winning Share, and TTS budgets for their customer and category

• Owns the creation of promotional activities, once approved by the Customer Manager

• Owns the processing of TTS claims, once approved by the Customer Manager

• Completes promotional evaluations and makes recommendations to the Customer Manager for future improvements where appropriate

• Inputs into the short-term volume forecast aligned to the S&OP process

• Owns the updating of data in JBP’s and other relevant templates for business reviews

What you'll bring

Experiences & Qualifications

• Business experience, preferably cross-functional

• FMCG experience in field execution, CSP or customer roles

Skills

• Collaborates with CSP team to enable and support the right category growth management approach to ensure the triple-win (customer, shopper, Unilever)

• Commercial strategy – understands the Unilever trade investment strategy

• Understands their customer and uses that knowledge to build stronger customer relationships by educating and informing key Unilever people

• Is data literate, able to analyse promotional data to make better decisions and identify new trends that impact the customer, category and Unilever

• Understands how to execute with excellence with the customer when it comes to promotional activities

• Familiar with negotiation tactics and strategies, with an understanding of the appropriate trading variables available to negotiate with

• Knows the fundamental information to include in presentations that aids Customer Managers when selling their category growth ideas

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.