Artwork Process - Technology Specialist

Job Title: Artwork Process - Technology Specialist

Location: Mumbai HO

GMS brings together deep expertise across several key domains:

• Artwork Excellence: Our specialists lead the creation of mechanical artworks for both physical and digital packs, ensuring flawless execution and seamless collaboration.

• UARM (Unilever Artwork & Records Management): The custodians of Unilever’s corporate memory, UARM protects trademarks and records, offering brand teams historical insights and safeguarding intellectual property.

• Consumer Engagement Centres (CEC): These frontline teams engage directly with consumers across digital and traditional channels, responding to queries and feedback with empathy and precision.

• Innovation Project Management Office (PMO): A team of expert project managers accelerating innovation speed to market across Unilever’s Business Groups.

• Marketing Digital Solutions: Designers and architects of scalable marketing technology platforms, like The Asset Bank, which houses over 2 million assets.

• Product Data Management (PDM): Specialists in digitising and orchestrating pack-related data, enabling seamless integration across Unilever’s supply chain and marketing ecosystem.

Role Purpose / Mission

• This role brings together technology powered expertise and solutions to the overall GMS ecosystem transforming how packaging artwork and digital pack assets are created, adapted, reviewed, delivered, stored and maintained across technology, processes and markets. The role must encompass and bring to life the strategy for automation within GMS across the ecosystem

• This successful candidate must have a good understanding of how general process flows work, as well as be familiar with current market trends/ landscape within the automation and AI ecosystem.

Key Responsibilities

Ownership & Delivery

• Identify key technology solutions in Market to design and run experiments/POCs to drive efficiency improvements in the e2e Artwork Process (2D + 3D)

• Collaborate with key internal stakeholders to identify bottlenecks/ pain points and opportunities in the current and emerging Artwork Process to feed into the automation pipeline for both 2D and 3D (CGI) asset creation.

• Data driven analytics within the Artwork Process (2D and 3D) to identify bottlenecks/ resource intensive tasks and opportunities for automation.

• Work with various vendors, IT business partners, Digital Asset Management teams to prototype valid automated and/or AI solutions to address bottlenecks/ resource intensive activities.

• Ensure solutions defined can be scaled globally.

• Build evaluation criteria and measure speed, cost, quality and compliance improvements.

• Document results, risks, and business value.

• Ensure compliance with Unilever Security policies when defining and embedding automation solutions.

• Improve integration between external vendors, artwork tools, Digital Asset Management, Functional Source systems, Power BI etc, by defining requirements for API-driven system integration and orchestration.

• Hand over and training of BAU solution to identified stakeholders/vendors

• Drive adoption of and change management for deployed solutions

• Responsible for leading and meeting agreed timelines as per Project scope.

Required Experience & Qualifications

A blend of artwork process excellence and Automation/AI fluency:

• Experience with technology-driven POCs and delivery using AI, (Generative and Agentic), automation or workflow optimisation.

• Hands-on experience with leading LLMs, multi-modal AI and prompt engineering.

• Experience in AI and automation delivery with 3rd party platforms.

• 5 years in process management, packaging artwork, design-to-print, marketing operations, DAM or related fields.

• A solid and demonstratable understanding of managing projects across multiple markets/agencies.

• Experience working with artwork management systems, Digital Asset Management platforms and creative production tools.

Key Skills & Competencies

Skills

• Ability to prototype use cases using market available technologies

• Clarity in terms of evaluation of models including impact and ROI.

• Knowledge of API integrations, metadata governance and workflow automation.

• Proficiency in data analytics and data driven decision making

• Deep understanding of artwork and asset lifecycle and design-to-print processes

• Familiar with legal/ regulatory packaging and digital asset constraints.

• Proven track record working with Internal stakeholders and external vendors.

• Proficiency in Power applications.

• High attention to detail, accuracy and quality control.

• Analytical skills to identify root cause and derive technology/AI/Gen AI solutions.

• Process-mindset, to identify opportunities for streamlining and enabling efficiencies via technology/AI/Gen AI solutions

• Continuous improvement mindset. • General knowledge on systems/ tools and troubleshooting.

General Skills

• Excellent training and presentation skills, sometimes for large groups

• Fluent English

• Intercultural Awareness

• Excellent interpersonal skills

• Detail oriented

• Self-motivated (ability to work with minimal supervision)

• Customer Service mindset

Behavioural Competencies

• Curious, experimental mindset with comfort in ambiguity.

• Strong communication and ability to simplify complex technology concepts.

• Influencing without authority across global and regional teams.

• Collaborative, open, and responsive working style.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."