Cash & Collect Manager

Job Title: Cash & Collect Manager

Location: BGC, Taguig (Hybrid)

JOB PURPOSE

We are looking for a high-impact Accounts Receivable Manager to lead end-to-end cash collection, credit management, and working capital delivery. This role is critical in strengthening cash flow, reducing financial risk, and driving operational excellence across Cash & Collect.

The role will lead a team while partnering closely with internal stakeholders and customers to improve collection performance, elevate customer collaboration, and accelerate the digitalization of the end-to-end collections process.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Cash Collection & Working Capital

• Lead end-to-end accounts receivable and collections processes

• Ensure timely collection of outstanding invoices aligned with agreed payment terms

• Monitor customer aging and proactively address overdue balances

• Deliver accurate cash flow forecasting and working capital plans

• Build and manage monthly overdue forecasts.

Credit & Risk Management

• Define and enforce credit policies and collection strategies

• Evaluate customer payment behavior and recommend credit limits

• Proactively identify high-risk accounts and drive escalation actions

• Lead negotiations on payment plans and settlements where required.

Customer Partnership – Diamond Model

• Bring to life the Diamond Model by building direct partnerships with customers’ Finance teams

• Drive joint accountability with customers for collections performance and payment discipline

• Act as a strategic partner to key accounts to resolve disputes, unblock payments, and improve cash conversion

• Establish regular governance with customers to track overdue balances and drive action plans.

Digitalization & Transformation

• Lead the digitalization of the end-to-end Cash & Collect process

• Identify and implement automation opportunities across collections, reporting, and customer engagement

• Improve visibility of AR performance through dashboards, analytics, and predictive insights

• Drive process simplification and standardization to improve cycle times and efficiency.

Governance & Compliance

• Ensure compliance with internal controls, credit policies, and accounting standards

• Act as primary liaison for Internal, Corporate, and Statutory audits

• Own governance forums to track Cash & Collect performance and delivery

• Drive structured KPI tracking, issue escalation, and performance management.

Stakeholder Management

• Serve as the main escalation point for collection issues and disputes

• Collaborate closely with Customer Development, Customer Experience, Finance, and customer finance teams on customer strategies

• Build strong working relationships with customer finance counterparts to improve payment discipline, resolve disputes, and accelerate collections

• Align stakeholders on credit approvals, overdue management, and risk mitigation.

People Leadership

• Lead, coach, and develop the Accounts Receivable / Cash & Collect team

• Drive a high-performance culture focused on accountability, service, and results

• Build team capabilities in credit management, negotiations, analytics, and business partnering

• Strengthen the team’s ability to engage proactively with Customer Development, Finance, and customers to influence outcomes and drive collections performance

• Develop strong commercial and stakeholder acumen within the team to enable effective collaboration and decision-making

• Set clear targets and monitor individual and team performance against KPIs.

Operational Excellence

• Ensure consistent implementation of operating frameworks across Cash & Collect

• Review hub or service performance through structured KPI reviews

• Drive continuous improvement initiatives to enhance service levels and efficiency.

WHAT YOU’LL NEED TO SUCCEED

Minimum Requirements

• Bachelor’s degree in Finance, Accounting, or related field

• Strong experience in Accounts Receivable, Credit Management, or Collections

• Proven track record in delivering working capital improvements

• Experience leading teams and managing cross-functional stakeholders

• Strong analytical, forecasting, and problem-solving capabilities.

Preferred Experience

• At least 5+ years of experience in FMCG or high-volume commercial environments

• Exposure to shared services or hub-based operations

• Experience in driving digital transformation or process automation

• Familiarity with ERP systems (SAP preferred)

KEY SUCCESS FACTORS

• Strong ownership mindset with bias for action

• Ability to influence both internal stakeholders and external customers

• Strong negotiation and stakeholder management skills

• High discipline on governance, controls, and performance delivery

• Continuous improvement and transformation mindset

WHY THIS ROLE MATTERS

This role goes beyond traditional collections—it transforms how we partner with customers and manage cash. By combining strong governance, customer collaboration, and digital innovation, this role directly impacts working capital performance, customer relationships, and business growth.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.