CD Ops Assistant Manager - HK Foods Retail

Earlier this year, Unilever announced an agreement to combine its Foods business with McCormick & Company, creating a scaled global flavour powerhouse. The proposed combination would bring together iconic Foods brands, including Hellmann’s and Knorr, with McCormick’s portfolio to create a global leader across spices, seasonings, condiments and complementary food categories, supported by strong retail and foodservice platforms. McCormick brings more than 135 years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to regulatory approvals and other customary closing conditions, with completion estimated for mid-2027.

Job Title: CD Ops Assistant Manager - HK Foods Retail  

Function: Customer Development Operations   

Scope: Hong Kong Foods Retail   

Country Location and Worksite Details: Hong Kong / Tai Po Industrial Estate 

JOB PURPOSE

The CD Ops Assistant Manager plays a critical role in driving commercial excellence and business performance across Hong Kong Foods Retail. Reporting directly to the Market Lead, the role serves as a trusted business partner, translating commercial priorities into actionable plans, performance interventions and business insights that support sustainable growth.Working closely with Customer Development, Marketing, Finance and Supply Chain, the role leads commercial planning, business performance management and operational governance. This is an opportunity for a commercially minded professional to influence stakeholders, challenge business assumptions and improve how the organisation plans, decides and delivers.

KEY RESPONSIBILITIES

Establish and manage governance routines for commercial performance, customer investment and key initiatives, ensuring clear ownership and timely escalation. 

Provide high-quality analysis, scorecards and recommendations that support leadership decisions and strengthen accountability across the organization. 

Partner with Customer Development, Marketing, Finance and Supply Chain to drive cross-functional alignment, planning discipline and execution excellence. 

Own the development and continuous improvement of commercial dashboards, reporting tools and performance analytics. 

Lead process improvement and commercial excellence initiatives that improve data quality, simplify ways of working and strengthen organizational capability. 

Lead disruptive merchandising and proactively work with agencies throughout the end-to-end process 

Responsible for OTC process and actively work with Customers Development teams and Customers’ team so to gatekeep cash flow 

Lead merchandising team and actively work with agency so to drive flawless execution 

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent practical experience in business, finance, economics, marketing, data analytics or a related field. 

• Demonstrated experience in commercial operations, business planning, customer development, trade marketing, sales analytics or another commercially focused role. 

• Strong business acumen and analytical judgement, with the ability to translate complex information into clear recommendations and actions. 

• Proven ability to lead cross-functional work, influence stakeholders and manage multiple priorities in a fast-paced environment. 

• Advanced working knowledge of Microsoft Excel and PowerPoint, with professional proficiency in written and spoken English and Chinese. 

PREFERRED QUALIFICATIONS

• Experience in the fast-moving consumer goods, food, retail or consumer products sector. 

• Experience in commercial planning, customer profitability, trade investment management, demand planning or business transformation. 

• Experience with business intelligence, reporting or data-visualisation tools. 

• Experience partnering directly with senior stakeholders or leadership teams. 

We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive and succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. 

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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