Counsumer Engagement Center Specialist

Function

Global Marketing Services – Consumer Engagement Center

Work Level

WL1

Reports to

Rachel Weekes

Scope

Turkey & Arabia & NALI

Location

Istanbul

Terms & Conditions

Full time

JOB PURPOSE

This role exists to provide consumers with best-in-class service by responding to their inquiries and concerns about products and services. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Manage consumer satisfaction through effective handling of consumer contacts
• Understand consumer needs and expectations
• Build community loyalty and enhance company reputation
• Introduce and implement company policies related to consumer protection and engagement
• Support consumer relations processes
• Monitor engagement standards and compliance with quality guidelines
• Handle reporting and basic analysis activities
• Support promotional activities and brand campaigns
• Manage consumer data and reporting during issue management

REQUIRED QUALIFICATIONS

University degree

Minimum 3 years of experience in consumer service is a must

Fluent in English and Turkish

Strong communication and stakeholder management skills

Good knowledge of Microsoft Office and digital communication tools

PREFERRED QUALIFICATIONS

Experience in FMCG industry

Experience with CRM systems and reporting tools

Experience in social media or digital consumer engagement is a plus

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

(US add on):

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

ADDITIONAL INFORMATION

This is a full-time, office-based role located in Istanbul.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.