Senior Performance Delivery Manager – Europe (Replacement Contract)

• Ensure operational excellence and high‑quality delivery across partner-led operations.

• Build and develop a capable, high‑performing extended team.

• Drive transformation through analytics, automation, and digital tools.

• Lead process standardization and continuous end‑to‑end improvement.

• Manage governance routines and ensure compliance.

• Expand and scale hub operations, including transitions to partners.

• Mitigate operational risks and maintain a strong Business Continuity Plan

• Build strong partnerships with markets, business units, and capability teams.

• Define and manage KPIs/SLAs to reflect true operational performance.

• Identify and unlock value opportunities.

• Oversee contract updates and documentation.

• Supply Chain / Operations Expertise: Minimum 10+ years across multiple supply chain processes.

• Project Management: 2+ years of experience preferred.

• Transformational Leadership: Demonstrated ability to lead process, organizational, or technology change.

• External & Senior Stakeholder Management: Proven ability to manage external partners and effectively engage and influence senior stakeholders.

• Communication Skills: Excellent presentation, communication, and influencing abilities.

• Strategic Thinking: Ability to anticipate needs, plan ahead, and drive customer-centric decisions.

• End-to-End Mindset: Strong process integration approach, avoiding siloed ways of working.

• Results Orientation: Consistently delivers with a focus on excellence and ownership.

• Analytical & Negotiation Skills: Strong problem-solving abilities with effective influencing and negotiation.

• Global Collaboration: Experience working in virtual, global team environments.

• Language: Fluency in English (written and spoken).

• Experience with tools: SAP, Kinaxis, OTM is an advantage.

• Strong business acumen and a customer‑centric mindset.

• Agile mindset with the ability to work in fast-changing environments.

• Ability to hold self and others accountable for delivery.

• Effective in both independent and team-based work settings.

OUR OFFER

• Fixed-term contract (replacement contract).

• Competitive annual bonus.

• Company car or car allowance.

• Participation in the company share program.

• Private pension plan.

• Private medical care (Medicover).

• Private life insurance (Unum).

• Sports and wellness package (Benefit Systems).

• Two additional vacation days.

• Access to the Unilever employee shop.

• Access to Legimi (e‑book platform).

• Psychological support via the EAP platform.

• Hybrid working model: 3 days in the office / 2 days remote.