Customer Service Executive

Job Title: Customer Service Executive

Location: Cambodia

Job Purpose

Support business growth and enhance supply chain performance by ensuring high customer satisfaction, timely delivery, and effective customer communication.

Key Responsibilities

• Share daily tentative stock availability with the Sales Admin team to support purchase order (PO) processing
• Coordinate with Sales Admin to ensure timely submission of POs
• Process sales orders, delivery notes, and customer billing in SAP
• Liaise with Sales Admin and Warehouse teams on additional customer requirements
• Follow up with the Finance team on payment status for direct trade (DT) customers, including those with credit limits or overdue balances
• Release shipments upon receiving necessary approvals from cross-functional stakeholders
• Send signed and stamped soft copies of invoices and credit notes to DT customers daily
• Maintain organized digital records of invoices and credit notes for audit purposes
• Coordinate and track product returns from DT customers to the warehouse
• Communicate with Sales Admin, DT teams, and transporters on ice cream container unloading and invoicing
• Support regional, tax, and financial audits by preparing required documentation
• Prepare and distribute weekly and monthly reports to stakeholders
• Perform other duties as assigned by the Line Manager

Qualifications & Skills

• Fresh graduates are encouraged to apply
• Strong numerical and data-handling ability
• Comfortable working with systems (SAP experience is a plus)
• Demonstrates adaptability and learning agility in a fast-paced environment
• Good communication skills in both Khmer and English (written and verbal)
• Possesses an entrepreneurial mindset, resourcefulness, and sustainability awareness
• Background in business administration, logistics, or related fields is an advantage (not required)

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.