Business Analyst Support Manager

About Unilever

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Position: Business Analyst Support Manager

Department: Uniops; Data Foundation

Location: Unilever Thailand HQ, Bangkok, Thailand

What Will Your Main Responsibilities Be:

DMS Platform Stream (60%)

• Governance & Support Operations: Establish and manage L1 and L2+ support frameworks, ensuring incident resolution, vulnerability management, and production governance across distributor management systems
• Deployment & Change Management: Lead gap analysis, pilot implementations, and UAT planning for DMS change request/rollout; build stakeholder trust and drive user adoption through market immersion and change management initiatives
• Production Governance: Act as approver for production hotfixes and change requests; lead incident review cadences and risk/remedy discussions to ensure platform stability
• Stakeholder & Vendor Management: Design resolution approaches with cross-functional teams (Market, IT); manage vendor relationships and performance benchmarking for scalability
• DMS Operations Expertise: Understand distributor trade operations and order-to-cash flows to translate business requirements into platform solutions; conduct design forums and workshop facilitation
• Product Lifecycle Management: Own end-to-end product lifecycle for DMS solutions from requirements through deployment, optimization, and continuous improvement

Local Product Stream (40%)

• Azure Platform Architecture: Manage Azure data platforms (Data Factory, Databricks, Synapse, Data Lake) supporting local analytics applications; ensure platform stability and incident management
• Analytics Product Lifecycle: Own product management for local analytics platforms including requirements gathering, development prioritization, and platform optimization
• Technical Stakeholder Management: Bridge technical and business teams to deliver analytics solutions; translate business needs into technical requirements
• Platform Stability: Manage incident resolution, platform performance, and continuous optimization for local analytics solutions

What You Will Need To Succeed:

• Bachelor’s degree in any field

• Strong understanding of the Order‑to‑Cash (O2C) process within Customer Development (CD) or sales technology environments

• Solid grasp of modern technologies, including data science, artificial intelligence, and automation tools

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.