JOB PURPOSE

Customer Development (CD) is Unilever’s Sales organization. CD works closely with customers to create and implement joint business plans that deliver value for both the customer and Unilever. CD leaders pioneer new products, build categories, and deploy best-in-class retail and shopper capabilities.

The Customer Business Manager (CBM) develops sustained business relationships and drives profitable sales volume for Unilever Foods at Amazon, with a specific focus on Amazon Grocery as a strategic growth partner for Foods US. This role will help unlock Amazon’s full potential across the Foods portfolio, accelerating growth through strong customer partnership, digital commerce excellence, and integrated commercial planning in support of the ambition to 10X the Amazon Foods business by 2030.

The CBM will exceed sales and share goals while improving return on holistic customer investment, in line with joint business plan targets and customer and brand strategies. The CBM is also responsible for improving online presence by leading execution across the extended team of Retailer Marketing, Media, Consumer Insights, Finance, Business Development, and Supply Chain.

WHAT YOUR MAIN RESPONSIBILITIES WILL BE

• Lead the multi-functional effort with customer counterparts; develop and execute joint business plans; manage NSV and trade investment; and lead promotional execution.
• Maintain and execute onsite organic PDP content.
• Customize corporate marketing and merchandising programs to win with Amazon; coordinate and manage CD initiatives; and support Joint Business Plans.
• Drive strategic relationships and accelerated growth while operating within approved Trade Marketing parameters and improving trade investment efficiency.
• Routinely interface with multiple internal and external stakeholders, balancing individual customer needs while ensuring total market integrity.
• Develop and manage relationships with Amazon stakeholders; manage and lead the Amazon Fresh business within the broader Amazon Grocery strategy.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Undergraduate degree required.
• 7+ years’ experience as a Sales Leader.
• Experience with Amazon, eCommerce, or omni-channel retail is a plus.
• Ability to provide leadership and direction for best-practice implementation.
• Deep working knowledge of eCommerce fundamentals, including traffic drivers, conversion, search, and shopper journey.
• Working knowledge of Nielsen/Circana, Trade Promotion Management, and customer POS data, such as Amazon Vendor Central, is strongly desired.
• Demonstrated proficiency or strong aptitude with AI-enabled tools, such as Microsoft Copilot, to enhance analytics, content development, and workflow efficiency.
• Strong verbal and written communication skills.
• Ability to effectively relate with multiple levels of management, both internally and externally.
• Strategic thinker who can work effectively and collaboratively.
• Strong relationship-building and management skills.

Leadership

• You are an inclusive motivator of people. Your team delivers with passion, growing and learning from each other while delivering quick wins.
• You are responsible for your own results and can motivate others to deliver with passion, creating an inclusive and engaging environment.
• You can balance challenge with support and coaching.
• You understand the wider business context and are emotionally intelligent enough to motivate people to deliver what is needed.

Pay: The pay range for this position is $103,000 to $154,400. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.  
Bonus: This position is bonus eligible.  
Long-Term Incentive (LTI): This position is LTI eligible.  
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

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