Customer Operations Specialist

Job Title: Customer Operations Specialist

Function: Supply Chain

Reports to:Nordic Customer Experience Team Lead

JOB PURPOSE
At Unilever, you can bring your purpose to life by contributing to a better business and a better world. This role is ideal for someone passionate about enhancing customer satisfaction through cross-functional collaboration, operational excellence, and process improvement.

We are looking for a curious and solution-oriented professional who enjoys combining customer collaboration, data-driven problem solving, and continuous improvement to create exceptional customer experiences.

As a Customer Operations Specialist, you will be part of the Nordic Order to Deliver (O2D) Team within Customer Operations, working in close collaboration with external and internal stakeholders to deliver an outstanding service for our customers. You will play a key role in driving continuous improvement of O2D processes and strategic customer collaboration.

This role combines using data-driven analysis and decision-making with strategic initiatives and cross-functional collaboration with Planning, Logistics, Customer Business Development (CBD) as well as driving customer strategy. You will identify opportunities to improve service, efficiency and process harmonization, and collaborate closely with our service hub teams and the business and implement best practices across the Nordic O2D organization.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE
In this role, you will:
• Collaborate cross-functionally to establish and continuously improve processes and ways of working, ensuring efficient and seamless operations.
• Represent Customer Operations towards customers and the business, leveraging expertise across the wider team when needed.
• Leverage data and analytics to identify insights, assess the O2D performance, and drive improvement initiatives.
• Partner with our service hub teams to enhance operational efficiency, increase automation, and support a touchless approach across O2D processes.
• Lead and strengthen external customer collaboration initiatives to improve service levels, resolve challenges, and identify opportunities for mutual growth.
• Document, standardize, and govern processes to ensure consistency, clear ownership, and a high-quality customer experience.

WHAT YOU NEED TO SUCCEED

WHY JOIN UNILEVER?

As part of our Engineering team, you will have real ownership of projects from day one, with the opportunity to lead initiatives that directly impact plant performance and operational excellence. You will work in a collaborative environment, gain exposure to global engineering best practices, and build a strong foundation for future leadership opportunities within Unilever's manufacturing network.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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