Senior Consumer Insights Assistant Manager

Job Title: Senior Consumer Insights Assistant Manager

Location: Leeds, UK

Consumer Technical Insights (CTI) Team creates deep consumer understanding to guide the development of superior products and experiences. We are looking for people with a natural curiosity and desire to interrogate and connect data to help us translate what consumers want into technical action standards that our Research and Development teams can deliver against.

In this role you will be working within our area of Consumer testing which focuses on quantitative and qualitative testing.

MAIN ACCOUNTABILITIES

- Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating research questions into robust CTI testing.

- Autonomously build comprehensive CI plans for multiple medium to large projects, partnering with CMI, and landing insights with impact into project teams.

- Lead the planning, co-ordination, and execution of qualitative, quantitative, and technical testing, leveraging internal capability and/or external partners as required to deliver outstanding innovations.

- Build strong and collaborative relationships with both internal and external partners, managing external relationships.

- Oversee data governance and ensure all research is managed with the upmost ethical standards, including ensuring consumer personal & sensitive personal data is always protected.

- Oversee and ensure good data practices are implemented to deliver clean, well -structured data to enable visualisation, statistical analysis and model building.

- Analyse, interpret and report test data, as required, to a high standard and evaluate alongside human panel data, to build recommendations and next steps to support the development of superior products and stories.

- Present data in an appealing and engaging way tailored to the audience: fully detailed debrief to technical teams and higher-level (VP+) stakeholders as required.

- Keep up to date with new methodologies and techniques in consumer and sensory research leading the implementation of these; developing new capability, where appropriate, ensuring best practice is applied.

- Lead elements of the CTI data and digital transformation of consumer data by working with internal and external partners to identify, develop and implement processes and tools for ongoing continuous improvement.

- Demonstrate digital capability and effective use of AI tools, dashboards and digital solutions to connect data, identify insights, and draw conclusions that drive greater efficiency and better decision‑making.

- Provide expert recommendations and guidance across Unilever CTI communities (e.g. defining best practice, training and capability building)

- Champion the voice of the consumer and demonstrate a comprehensive understanding of Unilever & Competitor products within R&D to help identify opportunities for competitive advantage.

EXPERIENCE & KEY SKILLS

Education:

• Bachelor’s degree in science, Psychology, Market Research, Statistics, or relevant experience in a consumer research role.

Experience in some or all the following:

• Experience of working in an FMCG company would be advantageous.
• Managing complex consumer research programmes.
• Ability to work autonomously and as part of a cross-functional team.
• Ability to work flexibly and adapt to changes effectively.
• Strong interest or knowledge of qualitative and quantitative research methods.
• Experience of working with research agencies to brief and commission testing.
• Ability to connect difference sources of data, recognising insights and communicate them effectively to different teams.
• An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS is desirable.
• An interest, or experience/ knowledge of visualisation techniques and tools would desirable.
• Summarising and presenting results in an impactful way, tailored to the audience.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here.

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