Collection & Claims Specialist

JOB PURPOSE

This role exists to ensure operational excellence in the end-to-end cash collection and claims management cycle. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts.. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Accurate and timely claims analysis and settlement with customers
• Ensure compliant and reconciled customer accounts
• Managing open items and aged balances to tackle disputes or risks to collection
• Cross-functional interactions with sales and logistics teams
• Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks

REQUIRED QUALIFICATIONS

• Bachelor’s Degree, preferably in business/accounting/finance or supply chain
• Minimum 4 years of work experience, ideally in accounts receivables, collections, or claims management
• Experience of working with key information systems (Excel, SAP)
• Excellent communication skills - Impactful and flexible communication

PREFERRED QUALIFICATIONS

• Experience in working across cross-functional teams and with external stakeholders
• Multitasking and ability to work with different ad hoc issues.
• Strong business acumen, passion for high performance

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.