Customer Manager ALTS Channel NZ

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Job Purpose

The Customer Manager is an externally facing role responsible for managing key customers by building strong customer relationships, leading the customer agenda internally within Unilever, and delivering P&L ownership for the assigned category. This includes turnover, profitability, trade spend, and market share delivery, as well as building, negotiating, and executing Joint Business Plans with customers.

Key Responsibilities

• Deliver turnover, customer profitability, and total trade spend budgets for the assigned category

• Build strong relationships with internal stakeholders such as CSP Managers, Shopper Insights, and Marketing teams

• Develop and maintain strong external customer relationships including Category Managers, Buyers, and Trading Managers

• Develop and execute Joint Business Plans and promotional plans with customers

• Manage day-to-day portfolio administration including promotional evaluation.

• Lead range and merchandising reviews in collaboration with CSP and Digital teams

• Support development and execution of the local customer strategy plan

• Drive category initiatives at customer level such as price increases, brand activation, and NPD launches

• Work closely with Customer Service teams to resolve service issues efficiently

Experience & Capabilities Required

• Experience in FMCG Account Management

• Strong business development experience

• Excellent commercial acumen with strong problem-solving skills

• Strong networking and relationship management capabilities

• Ability to manage cross-functional stakeholders and customer negotiations

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.