Response Planner

Responsible for ensuring consistent/perfect service to our customers by solving short- and mid-term supply challenges. Being a complexity champion, response planning manager uses continuous improvement and digital solutions to step-up business delivery. Armed with a problem-solving mindset and technological dexterity, the planner practices 'solve it once and for all' motto to spend time on more value adding tasks.

What You’ll Do

• Point of contact to inform Business Partner of stock unavailability and recovery timelines

• Discuss issues and constraints with Customer Service, Business Operations Organization

• Manage crisis – Product availability, Quality issues, microbiological issues, etc. • Feedback to Market Collaboration Planners on risks & opportunities

• Collaborate with Supply Planner on service and inventory tradeoff for short term horizon using scenario Planning

• Collaborate with DRP for service improvement in short term horizon

• Participate in Plan meetings on Demand-Supply Review

• Monitor & action waste prevention – Finished Goods, Packing and Raw

• Be the point of contact with innovations and strategic planning (includes C4G activities)

Key Performance Indicators
• Dispatch Rate (Customer & Sub-Category focus)
• Adherence to plan: In-month delivery
• Time to resolve in-month issues and gaps
• FG MSTN (Brand & Sub-Category focus)
• FG Business Waste & Residuals

What You’ll Need To Succeed
• Bachelor’s degree in Operations / Supply Chain or equivalent experience
• 2-3 years of relevant experience in Supply Planning, Customer Service, Inventory Planning or Distribution Planning
• Proficiency using MS Excel, PowerPoint, Power BI; Rapid Response, SAP System knowledge is preferred
• Demonstrated strong stakeholder management skills in previous role(s)
• Strong communication skills with an ability to deliver complex information to a variety of audiences with impact
• Creative mindset with the ability to look at a problem with a number of different perspectives and ideas for a solution.

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