Customer Development Executive

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

As Area sales Manager – Delta, you will be responsible for driving market growth and expanding Unilever Food Solutions presence across the entire Delta region. Reporting directly to Mostafa Mohamed Shawki (Regional Sales Manager - Alex &Delta), this role focuses on end-to-end management

of all food service channels and restaurant types—including Hotels, Key Accounts, Independent Restaurants, Cafes, Quick Service Restaurants (QSRs), Caterers, and Central Processing Units (CPUs).

You will identify high-potential business opportunities, execute customized sales strategies to maximize revenue and market share, build strategic relationships with key industry stakeholders, ensure flawless execution of sales and trade plans, and lead cross-functional culinary activations across key Delta hubs.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Territory Expansion & Strategy: Expand and penetrate all HORECA customers.
• segments across the Delta region by implementing targeted commercial strategies and territory
• growth plans.
• Stakeholder & Account Management: Build, nurture, and maintain strong executive relationships
• with key decision-makers, including Hotel GMs, F&B Directors, Executive Chefs, Purchasing
• Managers, Restaurant Owners, and Franchise Chains across Delta.
•  Market Analysis: Continually analyse regional market trends, operator needs, emerging
• dining formats, and competitor activities to refine route-to-market and channel strategies.
• Commercial Negotiations: Lead commercial discussions and negotiate highly profitable joint
• business plans (JBPs) and supply agreements with key HORECA partners for sustainable, long-term
• volume and margin growth.
• Sales Activation &Trade Execution: Execute impactful trade initiatives, promotional campaigns, and
• brand activations (e.g., Knorr, Hellmann) to maximize brand equity and share of wallet in
• professional kitchens.
• Performance Tracking & Growth: Rigorously track regional sales targets, distributor performance,
• and channel KPIs, dynamically adjusting field tactics to deliver top-line revenue and volume
• expansion.
• Operational Problem Solving: Collaborate with local distribution partners, supply chain, and culinary
• teams to resolve field execution challenges and optimize delivery efficiency for operator partners.
• Budget & ROI Management: Manage trade promotion allocations and channel budgets efficiently to
• deliver optimum return on investment (ROI) and maximum gross margin.
• Reporting & Account Analytics: Monitor account performance metrics, maintaining comprehensive
• CRM records and delivering actionable weekly/monthly commercial reports to the Regional Sales
• Manager.
• Culinary Demonstrations & Penetrations: Partner with UFS Chefs to conduct impactful, solution-
• driven kitchen demonstrations for key operators, converting key accounts to UFS product portfolio.
• Menu Engineering & Yield Optimization: Lead menu engineering and recipe cost-per-plate
• discussions with head chefs and commercial buyers to optimize product placement, taste, and
• operator profitability.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Minimum of 3 years’ experience in restaurant Management, specifically in the Horeca sector- Customer Development.
• Proven experience in forecasting, planning, and activity management.
• Demonstrated success in agreements negotiation and driving revenue growth.
• Analytical mindset with the ability to interpret and act on performance data. Selling Skills.
• Results-driven attitude with a track record of achieving revenue targets.
• Ability to identify growth opportunities and drive business expansion.
• University graduate (Business Major is a plus)
• Delta residence is a plus.
• Food & culinary passion is a plus.
• English / Arabic is essential

Skills

• Excellent communication, negotiation, and relationship management abilities.
• Strong analytical and problem-solving skills.
• Time management skills to handle multiple priorities.
• Ability to work effectively in a collaborative, cross-functional team environment.
• Proficiency in performance reporting and strategic planning.
• A proactive mindset with a focus on continuous improvement and innovation.undefined

Leadership ·      

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Ability to inspire and motivate internal and external stakeholders to achieve shared goals.
• Skilled at managing multiple priorities while ensuring the delivery of exceptional results.
• Adaptable and forward-thinking, with a focus on driving continuous improvement. 

Critical SOL (Standards of Leadership) Behaviors:

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills. 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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