Assistant Finance Manager – Accounts Receivable & Claims Management - Quick Commerce

Job Role: Assistant Finance Manager – Accounts Receivable & Claims Management - Quick Commerce

Location: Mumbai Head Office
Function: Finance

About HUL Finance

At HUL, Finance is more than numbers, it’s about shaping strategy, driving growth, and unlocking value. We are the CFO factory to the world, grooming future leaders who thrive in a dynamic, digital-first environment. If you want to work with purpose led brands and be part of a team that sets industry benchmarks, HUL Finance is the place for you.

Role Overview

This role will lead the Accounts Receivable (AR) and Claims Management agenda for the fast‑growing Ecommerce and Quick Commerce channels. As these channels continue to scale at a strong CAGR and undergo rapid operational and digital transformation, this position is responsible for driving financial discipline, stakeholder alignment, and process optimization to support business growth. The role manages a team of 4–5 FTEs and partners closely with Customer Development (CD), CDF, Supply Chain, Finance, and external platform partners.

Key Responsibilities

1. Accounts Receivable Management

• Own end‑to‑end AR processes for Ecommerce and Quick Commerce customers.

• Ensure timely collections, and ledger hygiene.

• Drive dispute resolution, deduction management, and root cause analysis.

• Monitor overdue and ageing trends; deploy corrective action plans.

• Partner with CD teams for JBP‑linked payment terms, claim validation, and customer‑specific financial negotiations.

2. Claims & Deductions Management

• Oversee validation and settlement of trade claims, shortage claims, rate differences, promo settlements & returns.

• Build a governance mechanism for claim accuracy, standardization, and timely closure.

• Strengthen audit trails, documentation, and compliance for all settlements.

3. Digital & Process Transformation

• Lead automation initiatives (e.g., RPA, workflow deployments) across AR, claim validation,  and dashboards—critical due to current high manual workloads.

• Define financial process requirements for new E‑com/Quick‑com models, customer integrations, and platform expansions.

• Partner with Product/Tech teams to improve system effectiveness, data flow accuracy, and reporting.

4. Stakeholder Management

• Act as the single point of contact for Ecommerce + Quick Commerce from B2C Finance.

• Collaborate with CD, Supply Chain, Tax, Commercial, and Customer Operations for frictionless financial operations.

5. Team Leadership

• Lead, mentor, and develop a high‑performance team of 4–5 analysts.

• Build capability on AR governance, analytics, digital tools, and customer processes.

• Drive a culture of ownership, agility, and continuous improvement.

6. Performance & Governance

• Deliver KPIs: DSO, overdue %, claim ageing, SOA reconciliation timeliness, validation speed, and closure hygiene.

• Execute strong internal control discipline—especially relevant to IFC, RACM updates, and control walkthroughs (as highlighted in IFC refresh communication

• Enable accurate month‑end closures, financial provisioning, and audit support.

Key Skills & Attributes

• Strong Analytical Skills: Ability to deep‑dive into data, identify patterns, and drive insights for DSO improvement, leakage reduction, and claim governance.

• Stakeholder Management Excellence: Ability to influence multiple cross‑functional teams, work with senior leaders, and manage customer‑level complexities.

• Innovation Mindset: Passion for reimagining finance processes, driving automation, leveraging digital tools, and simplifying manual workflows.

• Agility & Problem Solving: Bias for action in fast-moving channel environments with evolving operating models.

• People Leadership: Strong coaching orientation, ability to inspire and upskill teams.

Ideal Candidate Profile

• Qualification: CA / MBA with 3–5 years of experience.

• Strong operational and stakeholder management skills.

• Ability to navigate complex processes and deliver results under tight timelines.

• Excellent communication and problem-solving abilities.

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