Quality Assistant Manager Australia, Wellbeing Collective

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Our business

Unilever’s Wellbeing Collective Group brings together a portfolio of high growth health and wellness brands built to help people feel better every day. The group includes a set of category leading brands acquired in the US including OLLY, Liquid I.V., Nutrafol, SmartyPants, Welly and Onnit, as well as Equilibra (Italy). Each brand is distinct in purpose, proposition and culture, yet united by a shared focus on delivering superior consumer experiences across health and wellbeing. We are committed to continuing to grow this strategic business for Unilever by leveraging the full strength of Unilever’s capabilities, including expanding the reach of our portfolio internationally.

We work in an agile, fast-moving environment, collaboratively within the team and with our Unilever colleagues around the world. We work in a project-based, networked way where everyone needs to be able to take a step back and think strategically, as well as roll up their sleeves and get their hands dirty, to be entrepreneurial and experiment, as well as bring in the best of Unilever and work the structures of a large company, and to take charge and lead, as well as follow and support others.

Are you passionate about setting world-class quality standards and driving consumer trust for a fast-growing Wellbeing Collective business? If So, then Quality assurance in Wellbeing Collective, could be the perfect role for you! As Assistant Manager, you will define and deliver the quality governance, ensuring compliance,  and superior consumer experience across our Wellbeing Collective brands in all markets in which we compete. You’ll lead digital transformation, embed a culture of quality, and partner with cross-functional teams to enable innovation and growth.

Role Purpose

Define & implement quality frameworks that enable innovation, expansion, and compliance in Wellbeing Collective (WBC) portfolio in relevant markets

Key Responsibilities

• Be an active Quality member/ contributor in the quality activities and innovation projects as per the business growth aspirations

• Collaborate with various cross-functional team members internally is the expansion projects, such that Quality in ensured at every stage

• Collaborate with the contract manufacturers externally (within Australia and overseas) for quality relates matters including Quality Control activities, food safety, compliance and drive to resolve them with logical conclusion

• Collaborate with the markets receiving products originated from Australia for quality related matters

• Support audit and assessment of new/ existing manufacturing and/ or packing site (including laboratories/ analytical capabilities) as per the product standards and Unilever mandatory requirements

• Support Cross functional team in various activities having overlap with quality viz. product specification, testing parameter and its testing frequencies, transit trials inputs and evaluation, risk assessment for relevant market

• Ensure Quality Agreement, AQLs (Acceptable Quality Limits) between the selling and buying entity for the commercialized goods are kept updated

• Maintain, establish and implement QMS/ SOP, to ensure mandatory minimum Quality processes are embedded in the system

• Advice the Quality Lead APAC on all actions related to quality which has an impact as appropriate to the business needs

• Represent Quality function on appropriate forums

• Participate all relevant incidents management for relevant markets

• Execute quality assurance program, CoA release, participation in project meetings, maintain relevant document, ensuring that all quality activities are carried out efficiently and effectively

• Ensure the timely and effective resolution of quality issues and deviations, working collaboratively with internal and external teams to implement corrective and preventive actions

• Execute and Participate in the effective quality review and approval of batch records, release testing, and other quality-related documentation

• Managing quality-related activities related to manufacturing, including conducting audits of vendors and sites, providing support during quality inspections

• Execute the upkeep of quality systems and procedures, including SOPs, batch records, and quality metrics. Leading quality investigations and approving plans to address quality issues that impact products, as well as supervising corrective and preventive actions (CAPAs) for deviations and investigations

WHAT YOU’LL NEED TO SUCCEED

• Bachelors or Master’s degree in Quality Assurance, science, Food Technology, medical sciences, etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required

• 8+ years of work experience in Quality Assurance + Quality Control experience which includes product innovation, manufacturing operations, laboratory, and QMS experience in a complex environment

• Able to demonstrate sound knowledge of Manufacturing Processes, Business processes, Quality Management Systems, HACCP & Food Safety

• Should have working experience with TGA (Therapeutic Goods Administration) requirements for Australia

• Should have manufacturing operations/ factory experience

• Working experience in VMS (Vitamin Mineral Supplements), gummies, Hydration (powder products) will be an added advantage

• Prior auditing experience shall be an added advantage

• Should have experience in cross functional environment working

• Should be ready work with multi-cultural team and varying time-zones. Such prior experience shall be an added advantage

• Should be able to demonstrate agility with changing business needs

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external stakeholder

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment

• Self-motivated with critical attention to detail, deadlines, and reporting

• Excellent English written and verbal communication skills

• Knowledge of Quality in distribution (Go-To-Market, WH Quality) shall be an added advantage

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!