Senior Customer Business Manager, Walmart Hair Care

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

JOB PURPOSE
Customer Development (CD) is what we call our Sales organization at Unilever. CD works closely with customers to create and implement joint business plans that deliver value for the customer and company. CD leaders pioneer new products, build categories, and deploy best-in-class retail and shopper capabilities.

The Customer Business Manager (CBM) develops sustained business relationships and drives profitable sales volume for Unilever Multicultural Hair Care and Dove Women’s Hair Care at Walmart. The CBM will exceed sales and share goals while improving return on holistic customer investment, in line with joint business plan targets and customer and brand strategies.

The CBM is also responsible for improving in-store and online presence by leading brilliant execution across the extended team of Shopper Marketing, Category Management, Category Insights, Retail Coverage, Customer Finance, Business Development and Supply Chain. This role will also have a unique opportunity to integrate new acquisition of Sundial brands into the day to day business operations with the company and customer.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Lead the multi-functional effort with customer counterparts; develop and execute joint business plans; manage NSV and trade investment; manage and lead retail initiatives; lead direct reports and a multi-functional team.
• Customize corporate marketing and merchandising programs to win with Walmart; Coordinate and manage CD initiatives; Coordinate Joint Business Plans
• Drive strategic relationships and accelerated growth, while operating within approved Trade Marketing parameters and driving trade investment efficiency.
• Routinely interface with multiple internal and external stakeholders; Balance individual customer needs while ensuring total Market integrity.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Undergraduate degree is required
• 7+ years’ experience as a Sales Leader. Preferred experience with Walmart, multiple channel and category experience is a plus. Ability to provide leadership and direction for “best practice” implementation.
• Walmart or Mass channel experience is a plus.
• Trade Marketing and Category Management experience is a plus.
• Working knowledge of omni-channel capabilities and eCommerce capabilities
• Working knowledge of Nielsen/Circana, Trade Promotion Management and Customer POS Data is strongly desired
• Must be skilled in verbal and written communications
• Must be able to effectively relate with multiple levels of management, both internally and externally
• Must be a strategic thinker that can work effectively, and in a highly collaborative manner
• Complexity and time management challenges
• Must have strong relationship building and management skills

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

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