KAM Omni Channel

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Position: KAM Omni Channel

Department: Customer Business Development

Location: Unilever Thailand HQ

You will drive the execution and optimization of omnichannel strategies, leveraging data and insights to enhance product visibility and shopper engagement online. You’ll develop best-in-class partnerships with external and internal stakeholders to achieve joint business objectives and exponential digital growth.

What Will Your Main Responsibilities Be:

• Sales & Growth Optimization: Drive Joint Business Plan (JBP) targets, focusing on revenue, Gross Merchandise Value (GMV). Monitor sales performance and ensuring seamless execution of digital initiatives.
• Strategic Account Management: Develop and execute omni-channel strategies for top-tier accounts, integrating physical in-store activations with retailer digital apps, websites, and Retail Media Networks (RMN).
• Digital Shelf Excellence: Optimize product detail pages (PDPs), search rankings, content, and pricing across all retailer e-commerce platforms
• Cross-Functional Leadership: Collaborate with sales, supply chain, and logistics teams to ensure smooth O2O activation and fulfillment. Partner with Demand
• Creation teams to co-create end to end marketing activations that align with brand strategies and customer objectives.
• Relationship Management: Build long-term, senior-level relationships with key retail partners to identify expansion opportunities.

What You Will Need To Succeed:

• Min 3 to 5 years' experience in Key Account Management, Omni channel is a plus.
• Experience with major retailers/marketplaces and executing Joint Business Plans (JBP)
• Exceptional Communication: Superior verbal and written communication skills
• Ownership Mindset: You ask challenging ‘why’ questions and take full accountability for successes and failures.
• Tenacity & Urgency: You make things happen quickly and motivate others to be nimble and agile with meticulous attention to detail.
• Resilience: You thrive on challenges and confidently navigate ambiguity.
• Growth Mindset: You never settle for “good enough” and always seek to optimize and evolve.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.