First Line Manager Copacking

Responsibilities

Co‑packer Performance & Governance

• Own end-to-end co‑packer KPI performance, including Quality (QC compliance, defect reduction), Safety standards and regulatory compliance, Operational efficiency (OEE) and service delivery (OR)
• Drive performance reviews, identify gaps, and implement improvement actions
• Ensure full compliance with Unilever standards, audit requirements, and agreed SOPs

Production Strategy & Capacity Planning

• Lead long-term capacity planning and network strategy for co‑packers
• Support and execute co‑packer relocation projects
• Identify opportunities for in‑sourcing vs outsourcing optimization

New Product Development (NPD) & insourcing

• Drive NPD execution at co-packers, ensuring timeline and quality delivery
• Lead in‑sourcing initiatives, including Home Care and Beauty & Personal Care products
• Coordinate cross-functional alignment to ensure successful implementation

Cost Management & Financial Governance

• Partner with Finance to control and optimize conversion cost / co-packer cost structure
• Manage and validate stock control and inventory reconciliation, financial compliance and sign-off processes
• Oversee RM/PM control center compliance at site level

Supply Chain & Operations Control

• Oversee DSR (Daily/Delivery Service Reporting) tracking and performance
• Ensure robust stock accuracy and control processes
• Manage operational readiness and issue resolution with co-packers

Stakeholder Management

• Act as key interface with internal stakeholders (Supply Chain, Finance, Quality, Procurement, Production, Engineer, Planner)
• Influence and align senior stakeholders to drive decision-making

People Management & Leadership

• Lead and develop internal team members
• Provide guidance and governance to co-packer teams and 3PL partners
• Build capability and performance culture across extended teams

Contract & Commercial Management

• Manage and govern forklift commercial contracts
• Ensure vendor performance aligns with contractual agreements and service expectations

Candidate Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Industrial Engineering, or related fields)
• Minimum 5 years of experience in manufacturing or production operations, preferably within FMCG or high-volume production environments
• Proven track record in managing end-to-end production performance, including safety, quality, service, and cost
• Experience working with or optimizing high-speed production lines and machinery efficiency (OEE improvement)
• Exposure to production expansion, capacity planning, or operational scaling projects is highly advantageous

Skills & Competencies

• Excellent English proficiency (both written and spoken)
• Strong operational and analytical mindset, with the ability to identify gaps and drive continuous improvement
• Proven stakeholder management skills, with ability to collaborate across functions
• Solid understanding of production KPIs such as OEE, service level, quality, and cost control
• Strong problem-solving, decision-making, and execution capability

Behavioral Attributes

• Highly agile, adaptable, and resilient in a fast-paced environment
• Demonstrates strong ownership and accountability
• Eager to learn, open to change, and continuously seek improvement opportunities

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