Logistics Coordinator

JOB PURPOSE

This role exists to ensure robust and reliable logistics operations by resolving system‑related issues, maintaining accurate stock control processes, and supporting continuous improvement across the supply chain network. It plays a key part in safeguarding flawless logistics performance while identifying opportunities to enhance efficiency and operational effectiveness. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Handle daily logistics operational tasks, including resolving ad‑hoc issues, managing stock bookings, and overseeing all stock‑controlling activities.
• Manage interface issues between SAP and the Third‑Party Logistics Provider Warehouse Management System, including missing messages, failed bookings, and system interruptions.
• Provide daily operational support to Warehouse and Distribution operations to ensure deliveries are on time, complete, and accurate.
• Serve as the first point of contact for Customer Service, Planning, and Repack teams on all technical and process‑related inbound and outbound matters.
• Conduct data mining and perform detailed data analysis to support logistics projects and drive operational efficiency improvements.
• Maintain weekly, monthly, and quarterly logistics efficiency, cost, and performance reporting.
• Collect and align process requirements between Unilever and Third‑Party Logistics Providers, ensuring that warehousing and distribution processes fully meet customer expectations.
• Implement process improvements and operational optimizations, supporting project actions within a 3–12‑month time horizon.
• Represent the region in the European Key User Network by sharing and collecting best practices from the Central and Eastern Europe key user community.
• Create, update, and maintain Business Process Manuals and other process documentation to ensure consistent and compliant logistics operations.

REQUIRED QUALIFICATIONS

• Bachelor or Master degree preferably in Logistics Management/Engineering/ Economics
• Experience within Logistics/Distribution/Supply Chain, but fresh graduates with intern experience in related area are also welcomed!
• Fluent in English.
• Extensive SAP knowledge (IM/WM system primarily).
• Strong analytical skills with high interest in IT capabilities.
• Power BI capabilities, advanced knowledge of Microsoft Excel.

PREFERRED QUALIFICATIONS

• Knowledge of a Balkan language is a plus.
• Ability to work effectively in an autonomous environment while retaining regular links with key stakeholders.

ADDITIONAL INFORMATION

Location: Belgrade, Serbia (Hybrid working model)

At Unilever, we are committed to creating a supportive and engaging work environment. As part of our total rewards package, employees in this role will benefit from:

• Private Health Insurance
• Best Doctors Insurance
• Life Insurance Coverage
• Meal Vouchers
• Holiday/Vacation Bonus
• Additional Birthday Leave – an extra paid day off to celebrate your special day
• Short Friday Benefit – available to all employees who complete a 40‑hour workweek

These benefits are designed to promote well‑being, work–life balance, and an exceptional employee experience.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.