Directory & Authentication Product SME

Job Title: Directory & Authentication Product SME

Location: UniOps Bangalore, India 

About Hindustan Unilever Limited (HUL)

HUL is India’s largest FMCG company, serving millions of consumers through iconic brands across Home Care, Beauty & Personal Care, and Foods & Refreshments. With a legacy of over 90 years, HUL is committed to making sustainable living commonplace. Our supply chain is the backbone of this mission, and digital transformation is key to driving agility, resilience, and cost efficiency. 

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

PURPOSE OF THE ROLE

The Access Management product team plays a pivotal role in delivery of core foundation services that underpin how our business users, suppliers and customers securely and seamlessly access Unilever devices, applications and platforms every day.

As part of the OAC Platform, the Directory Product team has direct end-to-end responsibility for the design, implementation and 24x7 operations of critical services and platforms that underpin authentication a lifecycle management and governance across Unilever’s expansive business application and cloud hosting environments.

As a Directory Product SME, your primary purpose will be to oversee the operations, development and implementation of directory & authentication product solutions. This includes ensuring the effective technical design of product processes, supporting application and service onboarding, troubleshooting issues, and serving as a product specialist within a dynamic team.  Additionally, you will strive to continuously improve our services, ensuring they meet the evolving needs of our users and customers, and provide robust support to maintain secure, efficient and frictionless access.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Serve as the internal technical authority for directory and authentication platforms (e.g., Active Directory, Entra ID, LDAP, SSO, MFA).

• Evaluate external suppliers’ solutions and operational procedures to ensure OAC Identity product governance and standards are maintained.

• Act as a key representative and subject matter expert (SME) for the Directory & Authentication product area in externally led projects and initiatives.

• Lead and troubleshoot complex issues across the integrated Identity landscape, collaborating with external vendors and internal Unilever teams and stakeholders.

• Lead the design, development, and implementation of secure, scalable, and resilient directory and authentication solutions

• Drive delivery and execution by providing clear technical direction and oversight to the external provider, ensuring contracted outcomes and service levels are met.

• Act as an escalation point for complex technical issues, providing advanced troubleshooting and root cause analysis internally and guiding the external partner where necessary.

• Monitor, evaluate, and enhance operational processes in partnership with the external provider to ensure seamless 24x7 service coverage, including monitoring, incident response, and service restoration.

• Establish and maintain technical standards, policies, and best practices for directory and authentication services, ensuring these are understood and delivered upon by the external provider.

• Support/lead on the documenting solution architectures, technical roadmaps, and integration strategies, collaborating with internal teams and ensuring successful execution by the external partner.

• Stay current with emerging technologies and industry trends, recommending enhancements that can be implemented through internal initiatives or via the external provider.

• Conduct regular reviews of system performance, security posture, and compliance in conjunction with the external provider, ensuring the company’s policies and regulatory requirements are met.

• Support audits, risk assessments, and remediation activities related to identity and access management, ensuring cooperation and accountability from the external provider.

EXPERIENCES & QUALIFICATIONS

Necessary Experience & Qualifications

• 5-7 years + hands on experience of working in a technical engineering role supporting and developing core Directory & Authentication products e.g.

• Active Directory, MS Entra ID , Entra B2B, Entra MFA , Google Cloud Identity etc

• Strong hands on experience of managing and administering windows based Active Directory

• Management and support of directory services (e.g., Active Directory, LDAP), databases (e.g., SQL), and identity federation protocols (e.g., SAML, OpenID Connect etc ) and scripting/development (e.g. Powershell, SQL, Python, Java etc)

• Direct experience in development and configuration /integration of business applications and services to product platforms (Entra ID etc), optimising designs for security, access control management and seamless user experience.

• Experience in design and implementation of Tiering, RBAC, least privilege access control principles across infrastructure and application services.

• Providing L3/4 advanced engineering support and troubleshooting across largescale complex IAM deployments.

• Experience in managing third party service support providers, ensuring supplier delivered solutions and technical operational procedure meeting required platform design governance and operating standards.

• Supporting the evaluation of product capability and new features, identifying opportunities for service improvements and enhancements.

• Working with external software providers and third parties to define and create solutions.

• Strong awareness of Cyber Security principles and incorporation of security policies and procedures within designs and Identity platform operations

• Demonstrated ability to communicate technical concepts effectively to both technical and non-technical stakeholders, facilitating collaboration and informed decision-making across teams.

• Proven track record of driving continuous improvement initiatives, including process automation and operational efficiency enhancements.

• Extensive hands-on experience with enterprise directory services (e.g., Microsoft Active Directory, Azure AD, LDAP).

• Deep technical understanding of authentication protocols and technologies (e.g., Kerberos, SAML, OAuth, OpenID Connect, MFA solutions).

• Proven ability to design, implement, and operate complex directory and authentication infrastructures in large, multi-site environments.

• Strong knowledge of security best practices, identity lifecycle management, and access governance.

• Experience collaborating with outsourced or third-party support providers, including driving delivery, monitoring outcomes, and managing escalations.

• Demonstrated leadership in defining technical solutions and ensuring successful execution, both internally and via external partners.

• Excellent problem-solving, analytical, and communication skills, with the ability to convey technical concepts to non-technical stakeholders.

• Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator, Azure Solutions Architect, CISSP, or similar) are highly desirable.

Experience & Qualifications

• Batchelor’s Degree in Computer Science or similar subject area

• Product specific certifications: Microsoft, CyberArk, Google, Saviynt etc.

• Knowledge of Technical/Cyber Security risk frameworks (e.g. ISO27001, NIST, FFIEC)

• Ideally have worked in an Agile environment

Skills

• Innovation & Problem Solving

• Collaboration & Communication

• Cyber Security

• Learning Agility

Key Behaviours:

Focus on What Counts: Prioritising impactful work, setting clear goals, and delivering results.

Stay Three Steps Ahead: Proactively anticipating challenges, embracing innovation, and adapting to change.

Deliver with Excellence: Maintaining high standards, being accountable, and striving for continuous improvement.

Please Note:

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding