Thailand Customer Service and Supply Planning Assistant Manager - Unilever International

Bangkok, Thailand

Professional seated at a conference table with laptops and a presentation screen in a modern office setting

Job ID:: R-1171321
Date posted:: 12/19/2025
Job Type:: Full time
Job Category:: Supply Chain

Job Title: Thailand Customer Service and Supply Planning Assistant Manager - Unilever International

Location: Thailand

Function: Supply Chain

About Unilever International

Unilever International (UI) serves emerging and fast-growing regions, targeting overlooked markets and consumers. Operating globally, UI specializes in third-party distributors and consolidators, driving growth in dynamic markets.

Main Purpose of the Role

Lead the Supply Planning function for Thailand, managing a business size of ~€70M GSV to UAPL and partnering with Thailand Local Managed business (~€4M GSV with UTT). This role involves:

Day-to-day operational planning
Implementing new processes on evolving planning systems (Kinaxis)
Collaborating with internal teams and contract manufacturers for innovations and product launches

Key Responsibilities:

1. Operational Supply Planning

Liaise with sourcing units to review supply plans vs. confirmed orders
Consolidate supply plans and share with Customer Service team
Identify short-term capacity issues and prepare contingency plans
Conduct Loss Tree Analysis for non-supplied orders
Review KPIs with sourcing units (service level, compliance, loss reasons)
Support S\&OP cycle by feeding supply plans and risks to demand planner
Monitor and lead offshore supply planning operations

2. Capacity Planning

Interlock medium-term (0–24 months) and long-term (2–5 years) capacity with sourcing units and Global Supply Chain
Identify CapEx requirements and coordinate with Finance for evaluation

3. Sourcing Network Optimization

Align UI sourcing strategy with Global Supply Chain
Identify cost-saving opportunities through network optimization

4. Inventory Planning

Define planning strategies (Make-to-Forecast vs. Make-to-Order)
Set stock holding principles and replenishment guidelines
Monitor DOH and manage SLOB (slow/non-moving stock)

5. Performance Management

Define and track metrics for supply planning effectiveness

6. Customer Service & Order-to-Cash

Act as primary contact for customers on supply chain requirements
Ensure flawless execution of Customer Service KPIs (fill rates, on-time delivery)
Lead digitization and capability improvement projects
Manage order prioritization, backlog, claims, and documentation
Drive efficiencies in new lane setups for product launches

What We’re Looking For:

Education: Bachelor’s degree in Engineering or Supply Chain (APICS certification preferred)
Experience: 4–5 years in Supply Chain, with at least 3 years in Supply Planning
Strong analytical and interpersonal skills
Ability to thrive in a fast-paced environment and manage multiple stakeholders
Customer-centric mindset with strong influencing skills
Proactive communicator and process improvement driver

Leadership Behaviors:

Care Deeply: About consumers, people, and performance
Stay Three Steps Ahead: Think boldly and creatively
Deliver with Excellence: Take ownership and pride in execution
Focus on What Counts: Prioritize ruthlessly for impact

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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