Product Lead - Fulfilment

Job Title: Product Lead – Fulfillment

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are wellloved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

PURPOSE OF THE ROLE

Unilever is embarking on a business transformation program which will transform its existing operating model to a simplified, global model which will be able to adopt AI enabled processes.

Key enabler of the program is replacement of existing 4 regional SAP ECC based ERP systems with a Global fit to standard SAP S4HANA system.

Purpose of Job:

As Product Lead for Fulfillment within the Mirai Program, you will play a pivotal role in shaping and delivering end-to-end digital solutions that drive Unilever’s enterprise transformation agenda. This role is central to the success of Mirai and encompasses leadership across ERP and adjacent solution tracks.

You will be responsible for owning the full lifecycle of solution delivery—implementing the harmonized process from system design to deployment—ensuring alignment with Mirai principles such as clean-core ERP, lean architecture, and scalable, integrated solutions. Your scope spans delivery of solution on the core for critical business processes in customer development, where you will guide the team through transformation while ensuring operational continuity during the duration of the program.

You will be accountable for the delivery of technical and functional solutions on core ERP and partnering with satellite applications for landing Mirai for Logistics & Fulfillment area. You will be required to partner closely with Business product domains (where destination architecture is in place and/or remediation of the layer 1 applications- as required) to co-create scalable, integrated end to end solutions that reflect Mirai Principles, industry best practices, and lean-core standards. Your leadership will be critical in aligning with business priorities, advocating harmonized processes, and enabling successful transformation to co-create scalable, integrated end to end solutions that reflect Mirai Principles through-

• Resolving functional roadblocks through hands-on engagement with process owners and delivery teams.

• Managing the transition from four legacy SAP ECC systems to a unified ERP platform for the process area.

• Ensuring stability, cost-efficiency, and scalability of the future application landscape.

Additionally, you will work in close alignment with Data, Integration, AI Strategy, and Cloud teams to shape a future-ready ecosystem that supports Unilever’s digital ambitions and operational excellence.

Key Accountability

Strategic Leadership

Drive the delivery of digital solutions within Core ERP for Logistics & Fulfilment , as well as end-to-end solutions requiring integration into the Logistics space. Ensure alignment with Mirai’s destination architecture and the processes defined by Global Process Owners, embedding strategic priorities into every stage of solution delivery.

End-to-End Solution Ownership

Lead the design, build, and deployment of ERP and related satellite applications for Logistics & Fulfilment, working closely with platform owners and business product domains. Ensure seamless integration and transition from legacy SAP ECC systems to a unified ERP landscape.

Process Harmonization & Optimization

Champion standardized, simplified processes that reduce complexity, enhance compliance, and enable innovation across the application landscape.

Cross-Functional Collaboration

Partner with Process Owners, System Integrators, and Business Product Domain Teams to co-create scalable, clean-core solutions aligned with best practices and business needs.

Technical & Functional Stewardship

Provide decisive, hands-on leadership to resolve functional challenges and ensure timely, high-quality delivery across integrated applications. Act as the strategic link between business objectives and technology capabilities—translating goals into scalable, low/No-customization solutions in close partnership with Process Owners. Champion informed decision-making through solutions that are lean, future-ready, and aligned with enterprise priorities.

Future-Ready Architecture

Collaborate with Data, Integration, AI Strategy, and ERP Cloud teams to shape a stable, cost-effective, and scalable digital ecosystem aligned with Mirai principles.

Transformation Leadership

Partner with Product Partners, SI, Enterprise Architecture to enable ‘To-Be’ application landscape. Own the integrated technology delivery plan across all lifecycle stages—from functional and technical design to implementation and go-live.

Delivery & Governance

Establish clear objectives, priorities, and deliverables for each release. Drive accountability for quality outcomes and ensure alignment with business goals through close engagement with process owners and stakeholders. 

Experience & Qualifications

This role demands a blend of strategic foresight, technical acumen, and strong stakeholder engagement to ensure that the Mirai transformation delivers tangible business value in the Logistics & Fulfilment domain.

·15+ years of experience across technology and functional roles, with leadership in large-scale ERP and commercial transformation programmes.

·Expertise in ERP implementations (Shipping & Delivery, SAP SD/EWM, AATP Stock Room Management, Yard Management, WM, TM, GTS, MM) including configuration, setups, and system integration.

·Strong understanding of Unilever’s Logistics, Supply Chain and business models, with working knowledge across Make, Customer Operations, Procurement, Finance, and Operations.

·Proven ability to lead cross-functional teams and System Integrators through design, development, and deployment phases.

·Skilled in aligning technical solutions with strategic business goals and driving complex change across multiple markets.

·Familiarity with Unilever’s enterprise applications, product landscape, and master data structures relevant to Logistics & Fulfilment.

·Extensive experience in enterprise applications, integration frameworks, and scalable solution design for customer-facing and fulfilment processes.

·Domain expertise in Order Management, Stock Allocation, Fulfilment, and Customer Service, with a focus on process harmonisation and optimisation.

·End-to-end solution delivery ownership across technical and functional domains.

·Proficient in project and programme management within agile environments.

·Strategic thinker with strong problem-solving skills and stakeholder engagement capabilities.

·Advocate of fit-to-standard and lean-core architecture principles.

·Knowledgeable in data migration, integration platforms, AI strategy, and cloud ecosystems.

Leadership Skills

• CARE DEEPLY: We care about how consumers experience our brands, the growth and development of our people, and their impact on the planet. We emphasize the importance of performance and care, moving from ambiguity about success to fairness and transparency.

• FOCUS ON WHAT COUNTS: We prioritize what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded.

• STAY THREE STEPS AHEAD: We encourage bold and creative thinking to make breakthroughs in performance. We focus on anticipating and staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market.

• DELIVER WITH EXCELLENCE: The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions and ensuring the best outcomes.

Key interfaces

The role will work extensively together with the Global Process Owners, Unilever’s Technology Leads and Mirai programme management, In Country Business Users.

Our commitment to Equality, Diversity & Inclusion

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.