Account Supervisor - Order to Cash (Arabia)

JOB PURPOSE

The Accounts Supervisor – Order to Cash (O2C) is responsible for managing and controlling customer receivables, ensuring timely collections, maintaining accurate customer accounts, and supporting all audit and compliance requirements.

This role is critical for reducing trade debtors, improving working capital, and supporting the overall O2C process.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Follow-up and collection of payments from customers (3rd party and internal).

- Review, reconcile, and maintain all customer accounts accurately.

- Ensure timely receipt of advance payments from key customers.

- Achieve monthly collection targets.

- Independently manage internal, external, and field audits.

- Produce customer account reconciliations upon request.

- Resolve receivable-related queries and provide root-cause analysis.

- Ensure all O2C controls are fully compliant.

Detailed Accountabilities

- Debtors Control: Handle receivables for Arabia and Levant independently, send SOA to customers, reconcile queries, and manage disputes.

- Working Capital Reduction: Provide input for reducing trade debtors and ensure timely clearance of entries.

- Process Improvement: Support enhancements in O2C processes across Unilever.

- Audit Management: Provide required data and independently resolve audit issues.

- Reporting: Circulate receivables and overdue reports timely.

- Month-End Support

Detailed Accountabilities

- Debtors Control: Handle receivables for Arabia and Levant independently, send SOA to customers, reconcile queries, and manage disputes.

- Working Capital Reduction: Provide input for reducing trade debtors and ensure timely clearance of entries.

- Process Improvement: Support enhancements in O2C processes across Unilever.

- Audit Management: Provide required data and independently resolve audit issues.

- Reporting: Circulate receivables and overdue reports timely.

- Month-End Support

Key Competencies & Skills

- Creative Thinking

- Influencing & Negotiation Skills

- Drive, Energy, and Proactivity

- Passion for Growth

- Organizational Awareness

- Service-oriented mindset

- Time Management

- Effective communication with customers

- Continuous Improvement mindset

Personal Characteristics

- Strong organizational skills

- Deep knowledge of receivables processes

- Ability to work under pressure

- Strong teamwork and collaboration abilities

- Professional and solution-oriented mindset

Qualifications & Experience

- Bachelor’s degree in accounting

- 7+ years total experience

- 5+ years’ receivables experience

- Proficient in system operations

- SAP experience preferred

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.