Senior Customer Account Manager - Booker & One Stop

As a pivotal role for the Unilever convenience business, the role of the Senior Account Manager for Booker & One Stop is to drive market-leading growth, delivering market share growth for Unilever and conversion with our portfolio of top-tier brands. This role encompasses day-to-day account management, strategic planning, bespoke activation, and long-term business partnership development.

JOB PURPOSE
The Senior Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.
Key focus areas for this role are:
• Love what you do: As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth.
• Love your customer: You will lead the Customer/ Unilever relationship within your categories – driving growth via strategic alignment and negotiation.
• Do what you say: Drive the JBP, executing the agreed 20/21 plan setting up a strong ambition and agreement
• Own it: Leverage our brand assets and Business Unit structure to deliver new and exciting innovation and activation.
• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

RESPONSIBILITIES
• Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts.
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories.
• Provide regular performance data and updates to CSP and the BU.
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with commercial teams to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities.
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
• Drive the agenda internally across all categories on the need for packs fit for purpose/channel and work with the relevant stakeholders to bring these packs to life.
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Lead SNAM for Booker account across Foods, Homecare, Personal Care & Beauty Business Units, with responsibility & Line Management of One Stop National Account Executive and Commercial Executive, Booker & One Stop.
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• S&OP Forecasting
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

ALL ABOUT YOU
• Customer management & selling essentials - previous experience of performing a CAM role
• Wholesale, Convenience & Retail Accounts Experience at Account Management level, ideally with Booker Retail.
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment
• Prior experience of leading and developing direct reports preferable however not essential
• Relevant Account Management/Field Sales experience
• Experience in Shopper Marketing or Category Management is preferable
• Experience across Foods, Health & Well-Being, or Household Cleaning preferable.