Customer Analytics Associate

Title: Customer Analytics Associate
Reports to: Analytics Lead

Background & Purpose of the Job:

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada
The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Main Responsibilities (including but not limited to):

• Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources
• Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance
• When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
• Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
• Providing metrics around historical promotional activity
• Assist in preparation of reporting for business reviews and Joint business planning for the Customer
• Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
• Creation and management of Field priorities to drive action in store with the Retail Team
• Ad hoc analytic requests from different areas of the business including Brand and Trade
• Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
• Collaborate with team within Unilever and customer to share best practice analysis
• You are a born leader: You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.
• You are a strategy guru: You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.
• You love to win, and have fun doing it: You believe in taking the lead in the marketplace versus following. You have a positive attitude about the company's future and a passion for winning.
• You are a changemaker: You know there is always a way we can improve results and you are committed to helping others see those possibilities.
• You are a dot connector: You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

Requirements & Skills:

• Undergraduate degree required
• Previous analytical experience an asset
• Personal leadership and Owners mindset
• Self-motivated, Service minded, solution-focused attitude
• Detail oriented, yet mastered the ability to prioritize and manage workload effectively
• Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint,
Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
• Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
• Curious in nature and constantly seeking to learn
• Works well in teams (as there is significant exposure to cross-functional teams)

Examples of some specific tasks and some automated tasks
• Customer Point of Sale data Scorecards
• Customer Deal Sheets
• Performance reporting & takeaways
• Ad Tracking & Insight
• POS Maintenance
• Sales trends and insights drawn from data beyond observation = the “So What”?”
• Customer Ad Hoc Requests
• Overview of Competitive activities
• Customer Joint Business Planning support
• Customer Listing files
• Post Evaluation of Events and Recommendations
• Deep Dives and Root Cause Analysis
• On-going Analytics training provided

At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. And work alongside brilliant and inspiring business leaders and colleagues. If you want to feel proud of what you do and make others proud too, join us.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Pay: The pay range for this position is $58,700-$88,100. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. 

Unilever uses artificial intelligence tools in the hiring process to screen or assess applicants. However, hiring decisions will be made by the line manager and in accordance with applicable employment standards and human rights laws. All information collected, used or disclosed during the application and interview process will be subject to Unilever’s Privacy Policy

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.